Contact Center Systems Administrator

Job Description

Job Role: Contact Center Systems Administrator Job Location: Pune Work Mode: (Hybrid) L1 – relevant 2 years L2 – relevant 4 year US shift : 9 am to 6 pm EST Monday to Friday. Job description: Primarily system skill: Five9 and Calabrio This agreement applies to the management and enhancement of the following contact center applications: Five9: Cloud contact center software. Clarabridge: Customer experience management platform. Calabrio: Workforce optimization and analytics tool. DiscoverXM (Qualtrics): Experience management platform. Shelf: Knowledge management platform. IT RESPONSIBILITIES: IT ensures the technical stability and scalability of contact center platforms, including: Technology Strategy: Develop and execute the shared vision for contact center technology. System Administration: Maintain and support integrations across platforms. Manage upgrades, release support, and incident triaging. Oversee user provisioning, security, and compliance. Show more Show less