ServiceNow Change Management Admin

As a Change Management Specialist at Viraaj HR Solutions, you will be responsible for managing and overseeing the ServiceNow Change Management process. Your role will involve the following key responsibilities: - Managing and overseeing the ServiceNow Change Management process. - Facilitating change meetings with cross-functional teams. - Conducting risk assessments and analyzing potential impacts of changes. - Maintaining the Change Management repository in ServiceNow. - Ensuring compliance with established change management policies and procedures. - Collaborating with stakeholders to gather change requirements. - Providing guidance and training on change management practices. - Reviewing change requests for completeness and accuracy. - Tracking and reporting on change management metrics and KPIs. - Identifying opportunities for process improvements in change management. - Supporting the continuous improvement of ServiceNow functionalities. - Assisting with troubleshooting and resolution of change-related issues. - Creating and maintaining technical documentation related to change processes. - Developing communication plans to inform stakeholders of changes. - Working closely with IT teams to ensure smooth implementation of changes. Qualifications required for this role include: - Bachelor's degree in IT, Computer Science, or related field. - Minimum of 3 years experience in Change Management within IT environments. - Hands-on experience with ServiceNow Change Management module. - Strong understanding of ITIL practices and frameworks. - Excellent verbal and written communication skills. - Ability to analyze problems and develop effective solutions. - Proficiency in technical documentation and reporting. - Experience in training and guiding teams on change management. - Strong organizational and project management skills. - Ability to work collaboratively in a team environment. - Knowledge of change management tools and methodologies. - Strong attention to detail and time management skills. - Ability to handle multiple projects simultaneously. - Experience with stakeholder engagement and communication. - Certifications in ITIL or ServiceNow preferred. Viraaj HR Solutions is a dynamic recruitment agency based in India, dedicated to connecting talented professionals with leading organizations. The company's mission is to foster strong partnerships between clients and candidates, facilitating a seamless hiring process while upholding values of integrity, excellence, and innovation. Viraaj HR Solutions believes in building a culture that values diversity and inclusion, ensuring that every individual, regardless of their background, has the opportunity to succeed in their career.,