Job
Description
As a ServiceNow Business Analyst, your role will involve supporting ongoing ServiceNow initiatives by managing end-to-end project delivery, preparing detailed documentation, and leading client interactions. This is a remote contractual position for an initial 3 months, extendable based on project needs and performance. Key Responsibilities: - Act as the liaison between business stakeholders and ServiceNow technical/development teams. - Gather, analyze, and document business requirements for ServiceNow modules and workflows. - Prepare and maintain documentation including BRD, FRD, Use Cases, User Stories, and Test Scenarios. - Participate in end-to-end project delivery, from requirements gathering to UAT. - Conduct workshops, client meetings, and requirement validation sessions. - Translate business requirements into functional and technical specifications aligned with ServiceNow capabilities. - Collaborate with developers and architects to ensure business needs are met effectively. - Support UAT, training, and post-implementation activities. - Manage stakeholder expectations and ensure timely project deliverables. Required Skills And Experience: - 5 to 9 years of total experience, with at least 3+ years as a Business Analyst in ServiceNow projects. - Strong understanding of ServiceNow modules like ITSM, ITOM, ITBM, HRSD, or CSM. - Proven experience in end-to-end ServiceNow implementation projects. - Hands-on experience in preparing BRD, FRD, User Stories, and Process Flow Diagrams. - Excellent client-facing and stakeholder management skills. - Strong communication, analytical thinking, and documentation abilities. - Ability to work effectively in a remote and cross-functional team setup. - ITIL certification or understanding of ITIL processes is advantageous. - ServiceNow certifications (Business Analyst, CSA, or equivalent). - Bachelor's degree in Computer Science, Information Technology, or related field. - Certifications in ServiceNow or Business Analysis (CBAP, CCBA) are desirable. If you need more details about the company, please provide additional information from the job description. As a ServiceNow Business Analyst, your role will involve supporting ongoing ServiceNow initiatives by managing end-to-end project delivery, preparing detailed documentation, and leading client interactions. This is a remote contractual position for an initial 3 months, extendable based on project needs and performance. Key Responsibilities: - Act as the liaison between business stakeholders and ServiceNow technical/development teams. - Gather, analyze, and document business requirements for ServiceNow modules and workflows. - Prepare and maintain documentation including BRD, FRD, Use Cases, User Stories, and Test Scenarios. - Participate in end-to-end project delivery, from requirements gathering to UAT. - Conduct workshops, client meetings, and requirement validation sessions. - Translate business requirements into functional and technical specifications aligned with ServiceNow capabilities. - Collaborate with developers and architects to ensure business needs are met effectively. - Support UAT, training, and post-implementation activities. - Manage stakeholder expectations and ensure timely project deliverables. Required Skills And Experience: - 5 to 9 years of total experience, with at least 3+ years as a Business Analyst in ServiceNow projects. - Strong understanding of ServiceNow modules like ITSM, ITOM, ITBM, HRSD, or CSM. - Proven experience in end-to-end ServiceNow implementation projects. - Hands-on experience in preparing BRD, FRD, User Stories, and Process Flow Diagrams. - Excellent client-facing and stakeholder management skills. - Strong communication, analytical thinking, and documentation abilities. - Ability to work effectively in a remote and cross-functional team setup. - ITIL certification or understanding of ITIL processes is advantageous. - ServiceNow certifications (Business Analyst, CSA, or equivalent). - Bachelor's degree in Computer Science, Information Technology, or related field. - Certifications in ServiceNow or Business Analysis (CBAP, CCBA) are desirable. If you need more details about the company, please provide additional information from the job description.
