ServiceNow Architect (With SPM & ITSM Expertise)

Job Title: ServiceNow Architect (With SPM & ITSM Expertise) Location: India (100% Remote) Experience Level: 10+ Years About the Role We’re seeking a ServiceNow Strategic Portfolio Management (SPM) Subject Matter Expert who also brings deep experience in IT Service Management (ITSM). This is a critical role for a hands-on consultant ready to take ownership of an ongoing SPM implementation, scale it effectively, and align it with enterprise needs. Key Responsibilities Assess and scale an existing ServiceNow SPM implementation, covering modules like Demand, Project, Resource, Agile, and more. Drive seamless integration with ITSM modules and processes, ensuring end-to-end visibility and alignment. Support and maintain the platform for operational stability and long-term sustainability. Deliver enhancements, configurations, and customizations aligned with strategic business goals. Partner with cross-functional stakeholders to shape the long-term roadmap for ServiceNow SPM adoption and growth. Champion best practices, governance models, and strategic frameworks that enable effective portfolio management. Required Qualifications Expertise in ServiceNow SPM (formerly ITBM) with strong hands-on experience across its key modules. Solid understanding of ServiceNow ITSM and how it intersects with SPM functions. Experience delivering and scaling enterprise-grade ServiceNow SPM solutions. Proficiency in configuration and scripting using Glide, Flow Designer, and JavaScript. Strong consulting and communication skills with the ability to engage stakeholders and translate needs into scalable solutions. Experience in defining and promoting strategy, governance, and adoption of the platform. Preferred Qualifications ServiceNow Certified Implementation Specialist – SPM and/or ITSM. ITIL Foundation certification or equivalent knowledge of ITIL frameworks. Experience working in Agile environments and with SAFe or other delivery models is a plus. Show more Show less