Ledelsea

Job Title: ServiceNow Architect (With SPM & ITSM Expertise) Location: India (100% Remote) Experience Level: 10+ Years About the Role We’re seeking a ServiceNow Strategic Portfolio Management (SPM) Subject Matter Expert who also brings deep experience in IT Service Management (ITSM). This is a critical role for a hands-on consultant ready to take ownership of an ongoing SPM implementation, scale it effectively, and align it with enterprise needs. Key Responsibilities Assess and scale an existing ServiceNow SPM implementation, covering modules like Demand, Project, Resource, Agile, and more. Drive seamless integration with ITSM modules and processes, ensuring end-to-end visibility and alignment. Support and maintain the platform for operational stability and long-term sustainability. Deliver enhancements, configurations, and customizations aligned with strategic business goals. Partner with cross-functional stakeholders to shape the long-term roadmap for ServiceNow SPM adoption and growth. Champion best practices, governance models, and strategic frameworks that enable effective portfolio management. Required Qualifications Expertise in ServiceNow SPM (formerly ITBM) with strong hands-on experience across its key modules. Solid understanding of ServiceNow ITSM and how it intersects with SPM functions. Experience delivering and scaling enterprise-grade ServiceNow SPM solutions. Proficiency in configuration and scripting using Glide, Flow Designer, and JavaScript. Strong consulting and communication skills with the ability to engage stakeholders and translate needs into scalable solutions. Experience in defining and promoting strategy, governance, and adoption of the platform. Preferred Qualifications ServiceNow Certified Implementation Specialist – SPM and/or ITSM. ITIL Foundation certification or equivalent knowledge of ITIL frameworks. Experience working in Agile environments and with SAFe or other delivery models is a plus. Show more Show less

Role & responsibilities Responsibilities Lead the review of technical architecture design and roadmap of SAP systems (ECC, S/4HANA, BTP, and Fiori) with a strong focus on Clean Core principles. Drive cloud adoption and ensure systems are upgrade-safe by minimizing in-core customizations. Guide and govern side-by-side extensibility using SAP BTP (Business Technology Platform), CAP, RAP, and low-code/no-code tools. Collaborate with functional analysts, developers, and enterprise architects to design future-proof SAP solutions. Establish and enforce development guidelines that ensure code is compliant with SAP Clean Core strategies. Evaluate current custom developments and recommend refactoring or decommissioning approaches. Partner with SAP and third-party vendors to stay up to date on latest technologies, tools, and best practices. Implement and integrate modern DevOps and CI/CD pipelines for SAP and other enterprise applications development. Participate in planning and execution of system upgrades, cloud migrations, and decommissioning. Qualifications 8+ years of SAP technical experience, including at least 3 years in a Technical Architect role. Deep knowledge of SAP S/4HANA, SAP BTP, ABAP RESTful Application Programming Model (RAP), and Core Data Services (CDS). Proven experience implementing and governing SAP Clean Core strategy and extensibility models. Strong understanding of SAP Fiori, OData services, and UI5 architecture. Familiarity with modern software engineering practices including CI/CD, Git, Jenkins, and test automation in SAP context. Experience working with public cloud platforms (Azure) is a plus. Excellent communication skills and ability to influence stakeholders across business and IT teams. Preferred candidate profile

Location: India (Remote) I'm looking for a skilled SAP EWM Techno-Functional Analyst to join our team! This role is split between production support (60%) and project implementations (40%), helping drive seamless warehouse operations.

Job Title : SAP EWM Techno-Functional Business Systems Analyst Location : India (Remote) Experience : 15+ Years Job Summary We are looking for a seasoned SAP EWM Techno-Functional Business Systems Analyst with strong real-world, on-site experience in warehouse operations and solution delivery. This role requires a deep understanding of both the functional and technical aspects of SAP Extended Warehouse Management (EWM), particularly in the inbound and outbound logistics execution space. The analyst will play a critical role in both production support (60%) and project implementation (40%) activities, contributing to the overall success of our global supply chain initiatives. The ideal candidate has not only spent 5–7 years delivering solutions on-site but has also led or actively participated in solution design discussions, showing a clear ability to navigate complex logistics architectures. Given the offshore nature of this role, strong, concise communication skills are essential. Key Responsibilities • Resolve SAP EWM queue-related errors across shipping, serialization, labeling, and warehouse execution. • Perform detailed root cause analyses and collaborate with developers to deploy sustainable fixes. • Provide critical support coverage during U.S. CST mid-day hours to address time-sensitive production issues. • Gather, document, and analyze business requirements; convert them into functional specifications. • Participate in or lead cross-functional solution design discussions to support project and enhancement delivery. • Work closely with Solution Architects and technical teams to develop solutions that meet operational and business goals. • Maintain and regularly update functional documentation and knowledge bases. Required Skills & Experience • 7–10 years of hands-on experience with SAP EWM (production support + implementation). • Strong understanding of EWM queues, serialization, labeling, and warehouse logistics execution processes. • Proven experience supporting or delivering solutions in both inbound and outbound logistics, preferably with Oracle LC experience (or similar non-SAP transportation systems). • Prior experience working on-site in warehouses or distribution centers for a minimum of 5–7 years. • Demonstrated ability to lead or contribute meaningfully to complex solution design and architecture discussions. • Strong troubleshooting skills with the ability to operate independently under pressure and meet critical SLAs. • Excellent written and verbal communication skills tailored for an offshore role working with global stakeholders. Preferred Qualifications • Experience in high-volume distribution centers with diverse product categories. • Ability to debug basic ABAP code to assist technical teams during issue resolution. • Exposure to SAP ECC or S/4HANA in warehouse/distribution or supply chain domains. • Experience interfacing SAP EWM with non-SAP transportation management systems (e.g., Oracle LC).

Job Title: SAP Commerce Cloud Consultant – ERP Data & System Support Focus Experience: 10+ Years Location: India (100% Remote) Company Description Ledelsea is a Software Solutions firm headquartered in Minnetonka, MN with a strong global presence. We offer innovative and customized software development solutions, comprehensive IT services, top-tier cybersecurity expertise, and advanced data and business analytics solutions. Our diverse capabilities enable us to serve various industry sectors and meet the unique needs of our clients. We also provide exceptional staffing services with a focus on onshore, nearshore, and offshore talent. Our success is driven by building strong relationships through integrity, trust, and open communication. Position Overview We are seeking an experienced SAP Commerce Cloud Consultant with a strong background in ERP data systems and system support. This role prioritizes system uptime, troubleshooting, and break-fix resolution before new feature development. The ideal candidate will have deep knowledge of ERP master data flows, the ability to trace and resolve issues back to ERP sources, and the technical expertise to maintain seamless integration with SAP Commerce Cloud. Key Responsibilities Primary Focus (Order of Priority): System Support & Uptime Monitor, troubleshoot, and resolve system issues to maintain continuous uptime. Perform root-cause analysis on data and integration issues, tracing back to ERP sources. Collaborate with ERP teams to address master data discrepancies. New Feature Development Design, develop, and implement enhancements to SAP Commerce Cloud. Work on OCC (Omni Commerce Connect) integrations and customizations. Additional Responsibilities: Monitor systems using Dynatrace for uptime and performance tracking. Analyze and manage application logs in Kibana . Ensure data flow accuracy between ERP and Commerce Cloud. Collaborate with business stakeholders for requirement gathering and solution design. Adhere to security best practices, ensuring compliance with Ping (external) and Microsoft Entra (internal) authentication systems. Required Skills & Experience Strong ERP Data Knowledge – Understanding of ERP master data elements and their role in Commerce Cloud integrations. IDOCs Expertise: Familiarity with key IDOCs for customer information: DEBMAS , ADRMAS , ADR2MAS , ADR3MAS . BAPIs Knowledge: Shopping Cart: BAPI_PR_CREATE . Sales Order Placement: BAPI_SALESORDER_CREATEFROMDAT2 (or related variants). SAP Commerce Cloud Expertise – Strong in OCC integration framework. Monitoring Tools: Experience with Dynatrace and Kibana . Security Awareness: Knowledge of authentication and access control using Ping and Microsoft Entra . Strong troubleshooting and analytical skills. Excellent communication skills for cross-team collaboration. Preferred Qualifications Experience with ERP to Commerce Cloud data mapping. Prior experience in high-availability eCommerce environments. Familiarity with basic data security concepts and best practices. Interview Questions to Expect What are the main IDOCs used for handling Customer information? Answer: DEBMAS, ADRMAS, ADR2MAS, ADR3MAS. What two BAPIs are used in handling “cart” & “order placing” processes? Answer: Shopping Cart: BAPI_PR_CREATE . Sales Order Placement: BAPI_SALESORDER_CREATEFROMDAT2 (or BAPI_SALESORDER_CREATEFROMDAT1, BAPI_SALESORDER_CREATEFROMDATA).