Servicenow Architect

Key Responsibilities:

• Define and implement

  ServiceNow architecture

  , including platform governance, data model design, integrations, and automation.
• Lead

  end-to-end solution design

  across ITSM, ITOM, ITAM, HRSD, SecOps, or other ServiceNow modules.
• Collaborate with business stakeholders to understand requirements and translate them into scalable, efficient ServiceNow solutions.
• Oversee

  platform upgrades

  , migrations, and version management.
• Define and enforce

  best practices

  for development, scripting, and platform usage.
• Drive

  integration architecture

  using APIs, MID servers, and external tools .
• Conduct

  code reviews, performance tuning

  , and ensure platform security and compliance.
• Guide and mentor developers and administrators on ServiceNow best practices and technical standards.

Required Skills & Experience:

• Bachelor’s or Master’s degree in Computer Science, IT, or related field.

• 6+ years

  of hands-on ServiceNow experience, with at least

  3 years in an architect or lead role.

• Proven expertise in

  ITSM

  and at least one additional module: ITOM, ITBM, HRSD, CSM, SecOps, or GRC.
• Strong proficiency in

  JavaScript, Glide API, Flow Designer, IntegrationHub, and Service Portal

  .
• Experience designing and implementing

  CMDB models

  and

  discovery/inventory processes

  .
• Hands-on with

  ServiceNow integrations

  (REST/SOAP, web services, API orchestration).
• Experience in

  domain separation, multi-instance management, and performance optimization

  .
• Knowledge of

  Agile/Scrum delivery

  and

  DevOps CI/CD pipelines

  for ServiceNow.