Servicenow Architect

ServiceNow Business Consultant

Key Responsibilities:

• Act as a subject matter expert (SME) on ServiceNow ITBM modules including

  Project Portfolio Management (PPM)

  ,

  Demand Management

  ,

  Resource Management

  , and

  Agile Development

  .
• Lead the implementation and enhancement of

  Application Portfolio Management (APM)

  capabilities within the organization.
• Collaborate with business stakeholders, IT teams, and ServiceNow developers to gather requirements and design tailored solutions.
• Provide functional guidance and support during the design, development, testing, and deployment phases.
• Configure and maintain ITBM/APM modules, dashboards, reports, and performance analytics.
• Translate business needs into technical requirements and ensure solutions adhere to best practices.
• Drive adoption and value realization of the ITBM and APM capabilities by conducting user training and workshops.
• Support pre-sales and proposal efforts as needed, including presenting solutions to clients and contributing to RFP responses.

Required Skills and Experience:

• 5+ years of experience as a Business Consultant or Functional Consultant on the ServiceNow platform.
• Strong expertise in

  ITBM modules

  (PPM, Demand, Resource, Financial Planning, Agile).
• Hands-on experience with

  Application Portfolio Management (APM)

  .
• Familiarity with

  CMDB

  ,

  Service Mapping

  , and integrations with external systems.
• Experience in stakeholder management, business analysis, and process design.
• Excellent communication and presentation skills.
• ServiceNow certifications in ITBM and/or APM are highly desirable.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist ITBM
• ServiceNow Certified System Administrator (CSA)
• Experience in Agile and Scrum methodologies
• Background in IT Strategy or Enterprise Architecture is a plus