Service Team Lead ll

Uber

1 - 6 years

3 - 8 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

operations management compliance process efficiency project management process improvement customer service management continuous improvement stakeholder management operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Management: Manage a team of 45-60 Risk and Compliance Specialists and be responsible for all the operational goals of the LOB
Process improvement: Identify operational and structural weaknesses and help improve existing or develop new processes and driving high compliance
Program/project management: Be a multi-tasker, supporting projects across the LOB and you ll be the go to person for many key initiatives within the COE
Problem Solving: Have a knack for solving problems and dealing with with issues in a structured and calm way
Stakeholder management: Engage strategically with stakeholders, be it city function leads or vendors to influence business goals and priorities, central global teams to improve internal tools and the overall user experience, or local teams.
People Management: Be a great people manager, coaching the team leads and CSRs while building a solid team culture

Basic Qualifications

Experience presenting information and facilitating meetings
Demonstrated ability to thrive in a fast-paced and dynamic environment, pushing for innovative solutions and experiences for users.
Strong ownership mentality, driven to elevate Uber support, solve problems independently, and take initiative.
Effective leadership skills to mentor and guide teams to deliver exceptional support consistently.
Service-oriented mindset to enhance user experiences and build trust in the Uber platform.
Proficiency in English communication
At least 1 year of relevant experience
Strong customer service, technical proficiency, coaching, mentoring, and stakeholder management skills

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