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Service Team Lead ll

Service Team Lead ll

Uber

1 years

2 - 7 Lacs

hyderābād

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

service risk compliance solver efficiency management coaching support leadership communication mentoring retention

Work Mode

On-site

Job Type

Part Time

Job Description

About the Role
As part of the Community Operations, the Senior Team Lead of Team Identity will manage a team of 45-60 Risk and Compliance Specialists to ensure goals and objectives are achieved with excellence. The Senior Team Lead is a strong people leader and a structured problem solver who has a love for process efficiency, and continuous improvement. The Sr. Team Lead must thrive in working with cross-functional teams at all levels inspiring changes and driving accountability. You will need to be deadline driven and comfortable communicating with multiple partners. At the core of it, you understand people and can empower teams to get results. What You'll Do

Operations Management: Manage a team of 45-60 Risk and Compliance Specialists and be responsible for all the operational goals of the LOB
Process improvement: Identify operational and structural weaknesses and help improve existing or develop new processes and driving high compliance
Program/project management: Be a multi-tasker, supporting projects across the LOB and you'll be the go to person for many key initiatives within the COE
Problem Solving: Have a knack for solving problems and dealing with with issues in a structured and calm way
Stakeholder management: Engage strategically with stakeholders, be it city function leads or vendors to influence business goals and priorities, central global teams to improve internal tools and the overall user experience, or local teams.
People Management: Be a great people manager, coaching the team leads and CSRs while building a solid team culture

Basic Qualifications

Experience presenting information and facilitating meetings
Demonstrated ability to thrive in a fast-paced and dynamic environment, pushing for innovative solutions and experiences for users.
Strong ownership mentality, driven to elevate Uber support, solve problems independently, and take initiative.
Effective leadership skills to mentor and guide teams to deliver exceptional support consistently.
Service-oriented mindset to enhance user experiences and build trust in the Uber platform.
Proficiency in English communication
At least 1 year of relevant experience
Strong customer service, technical proficiency, coaching, mentoring, and stakeholder management skills.

Preferred Qualifications

Bachelor's degree
Experience in other customer-centric industries
Background in sales, customer dedication, or retention is preferred
Extensive experience dealing with different markets (countries) and excellent understanding of cultural differences

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Service Team Lead ll