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Director - Field Services

Director - Field Services

Wabtec

6 - 11 years

25 - 30 Lacs

coimbatore

Posted:1 day ago| Platform:

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Skills Required

field service customer service sales troubleshooting vp service operations service management field job business development after sales support customer support technical support service engineering product management after sales service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job title

Transit Field Services Director

Ownership and key responsibilities

Lead the Field Services organization in the region
Increase customer intimacy and market understanding, and develop FS into a commercial strength
Deploy Transit FS strategy within the region (organization / processes / tools)
Strengthen REX to Product Management of our products performance to improve performance and serviceability
Supports project execution in Warranty phase (OE & Services projects)

Main Missions

Develop, deploy and track KPI for FS operations in the most Quality and Cost-effective manner
Develop and train his team to address all products maintained in the region
Perform a regular resource and budget planning
Support the Services sales forces in offering Services solutions
Develop and deploy customer centric and value adding sales solutions and concepts for Field Service
Team up with Transit Resident engineers to deliver projects
Actively support cost optimization and OTD activities for warranty/retrofit
Manage Resident Site Managers, Field Service Operation Managers, Warranty manager and Customer Services Manager
Demonstrate to clients an on-going commitment to excellence in the delivery of FS support to projects and programs

Key Kpi(s)

Safety recordable and LTA happening on Field
Critical FS Project in the Region (Warranty Cost VS Budget)
Critical Retrofit in the Region (Retrofit Cost VS Budget VS Completion)
FS hourly rates
Mobilization time for warranty and troubleshooting activities

N+1

Head Transit Services India

N-1

FS operations managers, Warranty manager, Customer Services Manager

Functional Managers

Transit Field Services VP

Main stakeholders

PM, Sales, Engineering, Quality, Customers

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