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Uber
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Service Team Lead I (QC)

Service Team Lead I (QC)

Uber

1 - 6 years

3 - 8 Lacs

Visakhapatnam

Posted:1 day ago| Platform:

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Skills Required

remediation Root cause analysis Basic Operational excellence Compliance Process improvement Customer service Management Operations SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

#Greatmindsdontthinkalike:

At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

We are looking for a Team Lead for the UTRIPS Identity team who is passionate about people leadership, operational excellence, and driving team performance through meaningful insights and engagement. This role is pivotal in managing a team of 15 18 front-line specialists, maintaining Uber s high operational and compliance standards, and ensuring a seamless identity verification experience for users across the platform.

Your Impact in Role:

Lead, mentor, and manage a team of 15 18 Identity Specialists, focusing on performance, engagement, and professional growth.
Monitor and manage key operational metrics
Drive efficiency by identifying bottlenecks and opportunities for process improvement.
Leverage basic data analytics (Excel, dashboards, etc.) to track team performance and derive insights.

Basic Qualifications:

1+ years of experience in a people management or team leadership role or SME role managing agent performance & feedback directly or indirectly
Bachelor s degree or equivalent educational qualification.

Basic proficiency in analytics tools (Excel, Google Sheets, data dashboards).
Strong interpersonal and communication skills.

Experience handling day-to-day performance metrics and business KPIs.
Proven decision-making and problem-solving abilities in dynamic environments.
Ability to work with multiple stakeholders and adapt to changing business needs.
Passion for coaching, mentoring, and enabling team success.

Preferred Qualifications:

Previous experience in trust & safety, identity operations, or similar compliance-based environments.
Familiarity with SQL or advanced analytics tools is a plus.
Familiarity with conducting detailed root cause analysis and remediation plans
Experience leading initiatives that improved efficiency or engagement in an operations setup.
Knowledge of Uber s community operations tools, principles, or customer service workflows.

Team Leadership & Span Management Approach:

As a Team Lead with a span of 15 18 Identity Specialists, you will:
Drive Efficiency: Optimize workflows, reduce friction, and continuously improve team productivity through insights and experimentation.
Focus on Metrics: Regularly deep-dive into metrics to identify trends, performance gaps, and create action plans.

Empower People: Create a growth environment through feedback, coaching, and learning opportunities that align with career paths.
Elevate Quality: Uphold Uber s standards by promoting compliance, consistency, and customer-first thinking.

Foster Engagement: Build a connected team culture through transparency, recognition, and open communication.
Operational Rigor: Own the performance narrative of the team with data-backed storytelling and a bias for execution.

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Service Team Lead I (QC)