Service Recovery Manager

As a Service Recovery Manager at Barclays, you will play a crucial role in spearheading the evolution of the digital landscape and driving innovation and excellence. Leveraging cutting-edge technology, you will revolutionize digital offerings to ensure unparalleled customer experiences. Your primary responsibilities will include delivering the technology stack, utilizing strong analytical and problem-solving skills to understand business requirements, and delivering quality solutions. Working collaboratively on complex technical problems with fellow engineers, business analysts, and stakeholders will be a key aspect of your role. Key Responsibilities: - Handle Major Incidents and drive complex Major Incident calls effectively - Demonstrate strong documentation and business communication skills - Proficiently manage business and technology stakeholders - Understand Problem and Change Management, and be familiar with the ITIL Service Management framework Qualifications Required: - Experience in handling Major Incidents - Strong documentation and business communication skills - Proficiency in business and technology stakeholder management - Understanding of Problem and Change Management, familiarity with ITIL framework In this role based in Pune, you will aim to mitigate the impact of unexpected incidents by identifying, responding to, and resolving disruptions that threaten the bank's IT services, operations, and technological infrastructure through effective decision-making and resource delegation. Your duties will involve developing, implementing, and managing major incident management programs, responding to reported incidents, analyzing root causes, conducting tests and simulations, and documenting incident details for future prevention and resolution. As an Assistant Vice President, you will be expected to consult on complex issues, identify ways to mitigate risk, take ownership of risk management and control strengthening, collaborate with other areas of work, engage in complex data analysis, and communicate complex information effectively. Demonstrating the Barclays Values and showcasing the Barclays Mindset is essential for all colleagues. Join Barclays to contribute to the mission of delivering exceptional digital experiences and ensuring operational resilience in a dynamic and innovative environment.,