Service Recovery Manager

As a Service Recovery Manager at Barclays, you will play a pivotal role in driving innovation and excellence in the digital landscape. Leveraging cutting-edge technology, you will revolutionize the digital offerings to ensure unparalleled customer experiences. Working alongside a team of engineers, business analysts, and stakeholders, you will deliver the technology stack and provide quality solutions for complex technical problems. Key Responsibilities: - Handle Major Incidents and drive complex Major Incident calls effectively - Utilize strong documentation and business communication skills - Manage stakeholders from both business and technology domains - Demonstrate a strong understanding of Problem and Change Management - Familiarity with the ITIL Service Management framework Qualifications Required: - Experience in Major Incident Management - Proficiency in risk and controls, change and transformation, business acumen, strategic thinking, digital, and technology proficiency - Ability to lead Major Incident Management calls in high-pressure situations - Good understanding of technology and problem-solving with an analytical mindset As an Assistant Vice President in this role based in Pune, you will be responsible for developing, implementing, and managing major incident management programs. Your duties will include responding to reported incidents, analyzing root causes, conducting tests and simulations, and documenting incident details for future prevention and resolution. The role aims to mitigate the impact of unexpected incidents on the bank's IT services, operations, and technological infrastructure through effective decision-making and resource delegation. Join Barclays and be part of a mission to deliver exceptional digital experiences and ensure operational resilience in a dynamic and innovative environment. Showcasing the Barclays Values and Mindset is essential for all colleagues in driving success and growth within the organization.,