Service Recovery Manager

Join us as a Service Recovery Manager at Barclays and spearhead the evolution of the digital landscape, driving innovation and excellence. You will leverage cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver the technology stack, using strong analytical and problem-solving skills to understand the business requirements and deliver quality solutions. Working on complex technical problems alongside fellow engineers, business analysts, and business stakeholders will be a key aspect of this role. To be successful in this position, you should have experience in handling Major Incidents with the ability to drive complex Major Incident calls. Strong documentation and business communication skills are essential, along with proficiency in business and technology stakeholder management. A strong understanding of Problem and Change Management, as well as familiarity with the ITIL Service Management framework, is crucial. Additionally, valued skills may include a good understanding of technology, problem-solving with an analytical mindset, and the ability to lead Major Incident Management calls in high-pressure situations. You may be evaluated on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital, and technology proficiency. This role is based in Pune and aims to mitigate the impact of unexpected incidents by identifying, responding to, and resolving disruptions that threaten the bank's IT services, operations, and technological infrastructure through effective decision-making and resource delegation. Key responsibilities include developing, implementing, and managing major incident management programs, responding to reported incidents, analyzing root causes, conducting tests and simulations, and documenting incident details for future prevention and resolution. As an Assistant Vice President in this role, you will be expected to consult on complex issues, identify ways to mitigate risk, take ownership of risk management and control strengthening, collaborate with other areas of work, engage in complex data analysis, and communicate complex information effectively. Demonstrating the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as showcasing the Barclays Mindset of Empower, Challenge, and Drive, is essential for all colleagues. Join us at Barclays and contribute to our mission of delivering exceptional digital experiences and ensuring operational resilience in a dynamic and innovative environment.,