Service Operations

0 - 4 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The role involves analyzing service call data, customer feedback, and operational metrics to identify trends and areas for improvement. You will be responsible for preparing reports on key metrics, drafting procedural manuals, and collaborating with the service team to enhance efficiency. Ensuring data accuracy, maintaining documentation, and communicating with various stakeholders are essential aspects of the role. Additionally, you will support training material development and possess a Bachelor's degree in a relevant field, experience in data analysis, strong analytical skills, proficiency in Excel, and excellent written and verbal communication skills. The ability to work both independently and collaboratively within a team environment is crucial for success in this position.,

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