Service Operations

As an analyst in this role, you will be responsible for analyzing service call data, customer feedback, and operational metrics to identify trends and areas for improvement. Your main tasks will include preparing reports on key metrics, drafting procedural manuals, and collaborating with the service team to enhance efficiency. It is essential that you ensure data accuracy, maintain documentation, and communicate effectively with various stakeholders. Key Responsibilities: - Analyzing service call data, customer feedback, and operational metrics - Preparing reports on key metrics - Drafting procedural manuals - Collaborating with the service team to enhance efficiency - Ensuring data accuracy - Maintaining documentation - Communicating effectively with various stakeholders - Supporting training material development Qualifications Required: - Bachelor's degree in a relevant field - Experience in data analysis - Strong analytical skills - Proficiency in Excel - Excellent written and verbal communication skills Please note that the ability to work both independently and collaboratively within a team environment is crucial for success in this position.,