Service Operations

As an individual in this role, your main responsibility will be to analyze service call data, customer feedback, and operational metrics in order to identify trends and areas for improvement. This will involve preparing reports on key metrics, drafting procedural manuals, and working closely with the service team to enhance overall efficiency. It is crucial that you ensure data accuracy, maintain documentation, and effectively communicate with various stakeholders. Key Responsibilities: - Analyze service call data, customer feedback, and operational metrics to identify trends and areas for improvement. - Prepare reports on key metrics and draft procedural manuals. - Collaborate with the service team to enhance efficiency. - Ensure data accuracy, maintain documentation, and communicate with various stakeholders. - Support training material development. Qualifications Required: - Bachelor's degree in a relevant field. - Experience in data analysis. - Strong analytical skills. - Proficiency in Excel. - Excellent written and verbal communication skills. Please note that the ability to work both independently and collaboratively within a team environment is essential for success in this position.,