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Equitas Small Finance Bank
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Service & Operation Manager

Service & Operation Manager

Equitas Small Finance Bank

9 - 10 years

2 - 5 Lacs

Rohtak

Posted:1 month ago| Platform:

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Skills Required

operations management service operations service management customer service branch operations team management tat regulatory compliance banking operations customer support process compliance process management kyc after sales service mf

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills Skill Highest Education No data available Working Language No data available About The Role RoleParametersParameter Weight %A+/ABC/DEService Operations Manager (MSS)MoM CASA NTB (Nos)5%6554Service Operations Manager (MSS)MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%7642Service Operations Manager (MSS)LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)5%2.521.81.5Service Operations Manager (MSS)3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A6, B:5, C/D:4, E:2)7.5%6542Service Operations Manager (MSS)Inc HH PH on Mapped Book7.5%121085Service Operations Manager (MSS)Mapped Book Coverage (Customer meetings for Mapped Book)5%NANANANAService Operations Manager (MSS)Branch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits)15%NANANANAService Operations Manager (MSS)Branch Customer Service (FTR, TAT on CASA & SR)10%NANANANAService Operations Manager (MSS)Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants)15%NANANANAService Operations Manager (MSS)Branch Operations & Compliance (Re KYC & Inoperative accounts activation)10%NANANANAService Operations Manager (MSS)Branch Operations & Process Compliance(RMU, CRL, Pending leads)10%NANANANA 1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10%NA 100%

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Equitas Small Finance Bank

www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

3025 Jobs

Key People

Parthasarathi Mukherjee

Managing Director & CEO
Rajesh Kumar Chaturvedi

Executive Director
K Bharath Kumar

Chief Financial Officer
Pooja Nair

Chief Marketing Officer

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