Service Now Developer

You are a ServiceNow Developer at FIS, where you will work on challenging issues in financial services and technology. As part of the Network Support Services (NSS) team, your role involves creating automation to enhance processes and improve the delivery of requests, with a specific focus on ServiceNow's ITSM and Request modules. **Role Overview:** You will design, develop, and implement ServiceNow solutions to streamline IT service management processes. Additionally, you will collaborate with cross-functional teams, develop automation scripts, provide technical guidance, monitor ITSM performance data, and troubleshoot complex ITSM issues. **Key Responsibilities:** - Design, develop, and implement ServiceNow solutions focusing on the ITSM and Request modules - Collaborate with cross-functional teams to gather requirements and ensure seamless integration - Develop and maintain automation scripts and workflows within ServiceNow - Perform code reviews and provide technical guidance to junior developers - Monitor and analyze ITSM performance data to identify areas for improvement - Stay updated with industry trends and technologies in ServiceNow and ITSM - Identify opportunities to improve workflow and create supporting documentation - Troubleshoot and resolve complex ITSM issues leveraging ServiceNow tools - Utilize case management system (CMS) to document status updates and resolutions - Perform customer service duties and respond to customer requests - Maintain ITSM services documentation related to work area - Work in 2 pm to 11 pm IST shifts **Qualifications Required:** - 2 to 4 years of experience in ServiceNow, ITSM, and Request modules - Proficiency in JavaScript development and ServiceNow's CMDB - Experience with scripting and automation frameworks - Knowledge of IT service management protocols and technologies - Familiarity with IT hardware and software for ServiceNow integrations - Experience with REST and SOAP APIs for IT service integration - Strong problem-solving and analytical skills - Effective communication skills and ability to work independently - Attention to detail and commitment to producing high-quality work - Continuous learning mindset to stay updated with industry trends At FIS, you will have a multifaceted job with a high degree of responsibility and various career development opportunities. You can expect a competitive salary, benefits, and resources for professional education and personal development. If you have any queries, feel free to reach out to us. (Note: Company-specific details such as Privacy Statement and Sourcing Model have been omitted from the JD),