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Service Now Architect

Service Now Architect

Enterprise Minds

10 - 15 years

11 - 15 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

css team mentoring html javascript servicenow technical leadership hibernate web services soap spring workflow analysis java j2ee grc servicenow development rest hrsd application development itsm mule esb itom servlets scrum agile dell boomi soap

Work Mode

Work from Office

Job Type

Full Time

Job Description

  Job Title: ServiceNow Architect
Department: IT / Enterprise Applications
Reports To: IT Director / Head of Digital Transformation
Location: Hyderabad, India
  Role Summary
The ServiceNow Architect is responsible for designing, developing, and leading scalable and secure ServiceNow solutions that align with business goals. The role involves application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance.  Key Responsibilities

Architecture & Design

Design scalable and high-performance ServiceNow solutions tailored to business needs and growth.

Application Development

Develop and customize applications, workflows, modules, and user interfaces on the ServiceNow platform.

Process Automation

Analyze existing business processes and implement automation to improve efficiency and reduce manual effort.

Systems Integration

Manage integrations with both cloud-based and on-premise legacy systems using SOAP/REST APIs.

Quality Assurance

Ensure high-quality solution delivery through rigorous testing, performance tuning, and documentation.

Leadership & Collaboration

Lead development teams, mentor junior developers, and collaborate with key stakeholders across business units.

Required Qualifications & Skills

Education:

Bachelors or Masters degree in Computer Science, Software Engineering, or a related field.

Experience:

5+ years of hands-on experience in ServiceNow development and architecture.

Certifications:

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS) preferred

Technical Proficiency:

Strong command of JavaScript, HTML, and CSS

Experience with web servicesSOAP and REST

Familiarity with Agile/Scrum development methodologies

Proven ability to develop robust, reusable solutions within the ServiceNow ecosystem

Soft Skills

Strong problem-solving and analytical capabilities

Effective leadership and team mentoring skills

Excellent communication and interpersonal abilities

Adaptability in fast-paced, evolving environments

Stakeholder engagement and business acumen

Preferred Qualifications

Experience with ITSM, ITOM, HRSD, or other ServiceNow modules

Exposure to ServiceNow Governance, Risk, and Compliance (GRC) or Security Operations

Experience with integration tools (e.g., MuleSoft, Dell Boomi)

Key Relationships

Internal: IT Operations, Business Process Owners, Development Teams, Security and Compliance Teams

External: ServiceNow Partners, Third-party vendors, Consultants

Role Dimensions

Strategic ownership of ServiceNow architecture

Lead complex development initiatives and cross-functional platform implementations

Responsible for technical leadership, code quality, and architectural governance

Success Measures (KPIs)

Timely delivery of ServiceNow projects and enhancements

User adoption and satisfaction metrics post-implementation

Reduction in manual processes through automation

System uptime, performance, and reliability

Number of successful integrations and streamlined workflows

Competency Framework Alignment

Technical Expertise: Deep understanding of ServiceNow architecture, scripting, and integrations

Strategic Thinking: Ability to align platform capabilities with business strategy

Execution & Delivery: Ownership of end-to-end implementation and release management

Leadership: Mentoring team members, driving best practices, and stakeholder alignment

Continuous Improvement: Identifying opportunities for optimization and platform expansion

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Service Now Architect