Service Now Architect

As a Senior ServiceNow Consultant/Architect with NOW Certification, you will be responsible for leading the architectural design and technical implementation of ServiceNow modules. Your primary focus will be on leveraging your expertise in ServiceNow ITSM, ITOM, and Workflow Management to build and maintain Dashboards, Chatbots, and Analytics on the ServiceNow platform. With a minimum of 10 years of experience in the IT industry, including at least 1 full-cycle ServiceNow implementation as a lead architect and involvement in 5 enhancement projects on ServiceNow modules, you will bring deep understanding of ServiceNow architecture and design principles to the role. Your responsibilities will include translating business requirements into technical specifications and workflows, defining integration strategies for smooth interfacing with external systems, and collaborating with cross-functional teams to align the platform with business goals. Additionally, you will provide thought leadership on ServiceNow best practices, governance, and platform scalability, while guiding and mentoring junior team members and reviewing technical deliverables. Engaging with stakeholders to document processes and ensure knowledge continuity will also be a key aspect of your role. Preferred qualifications for this position include a Bachelor's or Masters degree in Computer Science, Information Technology, or a related field, along with certifications such as Certified ServiceNow System Administrator/Implementation Specialist and ITIL v3/v4 Foundation certification. It would be advantageous to have ITIL certification or working knowledge of ITIL processes, experience with process documentation, including SOPs and best practices, and exposure to Knowledge Management within ServiceNow. If you are an experienced professional with a strong background in ServiceNow and a passion for driving successful implementations, we encourage you to share your profile with us at aishwarya.singh@innovasolutions.com.,