Service Manager / Service Engineer

installation, commissioning, maintenance, and technical support

Key Roles and Responsibilities:

1. Installation & Commissioning

• Install and commission BESS and EV systems at customer sites as per technical specifications.
  
• Conduct comprehensive testing and verification to ensure systems are fully operational and compliant with quality standards.
  

2. Maintenance & Repairs

• Perform routine maintenance, troubleshooting, and repairs on BESS and EV systems as part of scheduled service activities.
  
• Respond promptly to unscheduled breakdowns or faults, diagnosing and resolving issues efficiently to minimize downtime.
  
• Replace or repair faulty components such as inverters, batteries, and power electronic parts.
  

3. Technical Support

• Provide on-site and remote technical support to customers for optimal system performance.
  
• Collaborate with the Regional Service Lead and technical teams to resolve complex issues.
  
• Recommend solutions and share feedback to improve system reliability and customer satisfaction.
  

4. Customer Interaction & Documentation

• Communicate professionally with customers to understand and address their service requirements.
  
• Maintain accurate service records, including completion reports, parts used, and system observations.
  
• Provide customers with documentation such as user manuals, maintenance schedules, and service reports.
  

5. Safety & Compliance

• Follow all safety standards and company guidelines during installation and service activities.
  
• Comply with regulations for handling and disposing of hazardous materials (e.g., lithium-ion batteries).
  
• Report any safety or compliance concerns promptly to the Regional Service Lead.
  

6. Training & Skill Development

• Continuously upgrade technical knowledge in BESS, EV technologies, and related power systems.
  
• Attend internal and external training programs to stay current with new products and industry practices.
  

7. Inventory Management

• Manage and maintain an adequate inventory of tools and spare parts required for service operations.
  
• Ensure proper handling, storage, and documentation of parts and tools to minimize downtime.
  

Required Skills & Competencies

• Strong knowledge of

  Battery Energy Storage Systems (BESS)

  and

  Electric Vehicle (EV)

  technology.
• Understanding of

  power conversion equipment

  such as inverters, chargers, and controllers.
• Ability to troubleshoot and resolve

  electrical, mechanical, and software-related issues

  in energy systems.
• Proficiency with

  diagnostic tools

  ,

  testing instruments

  , and

  service management software

  .
• Strong adherence to

  safety protocols

  and attention to detail.

Experience & Qualifications

• Experience:

  510 years in service, maintenance, or technical support preferably in

  BESS, EV, or renewable energy systems

  .

• Education:

  Diploma or Bachelors degree in

  Electrical / Electronics Engineering

  ,

  Mechanical Engineering

  ,

  Renewable Energy

  , or a related field.

• Preferred:

  Hands-on experience with

  inverters, batteries, and power electronics

  .