Service Manager

Job Description

Job Description : Supervise and manage the service department team including service advisors, technicians, and support staff. Ensure efficient workflow and quality repair/service of vehicles. Monitor daily operations and implement strategies to improve service revenue. Coordinate with customers to resolve issues and maintain high customer satisfaction scores (CSI). Manage warranty claim submissions and ensure compliance with OEM (Original Equipment Manufacturer) guidelines. Develop and track key performance indicators (KPIs) including technician efficiency, productivity, and turnaround time. Ensure a clean, safe, and well-organized service facility. Maintain inventory and order parts in coordination with the parts department. Report on department performance, budgeting, and profitability. Other requirements: Qualification : DME / B.E.(Mech. / Auto.) Experience : At least 3 years Automotive Service Management experience required Strong record of positive Customer Satisfaction results. Team-oriented. Valid in-state driver’s license with good driving record. Good knowledge of Computers (MS Office, Mailing etc.) Good Communications Skills (English, Hindi, Marathi) Job Type: Full-time Pay: ₹250,000.00 - ₹360,000.00 per year Benefits: Cell phone reimbursement Provident Fund Schedule: Morning shift Ability to commute/relocate: Jalgaon, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How many years of automobile experience do you have? Education: Master's (Preferred)