Service Manager

Job Description: Service Manager – ISUZU (Automobile Industry)Position Overview:

The Service Manager will be responsible for overseeing all after-sales service operations of the ISUZU dealership. This includes ensuring customer satisfaction, maintaining service quality, achieving service revenue targets, and leading the service team to deliver efficient vehicle maintenance and repair services in compliance with ISUZU standards.

Key Responsibilities:

• Supervise day-to-day service operations including vehicle servicing, repairs, warranty claims, and customer interactions.
• Ensure adherence to ISUZU service standards, policies, and procedures.
• Monitor workshop productivity, technician efficiency, and service turnaround times.
• Develop and implement strategies to improve service revenue, customer retention, and operational efficiency.
• Handle customer complaints effectively and ensure prompt resolutions.
• Coordinate with spare parts, warranty, and body shop departments for seamless workflow.
• Maintain detailed service records, reports, and MIS for management review.
• Ensure periodic training for service advisors, technicians, and service support staff.
• Conduct performance reviews and set goals for service team members.
• Monitor warranty claim processes and ensure timely submissions to ISUZU.
• Manage tools, equipment, and workshop infrastructure for optimal utilization.

Qualifications and Experience:

• Bachelor’s degree or Diploma in Automobile/Mechanical Engineering.
• 7–12 years of experience in service operations within the automobile industry, preferably with ISUZU or other commercial vehicle brands.
• Strong technical knowledge of vehicle systems and diagnostic tools.
• Proven experience in managing service teams and customer relations.

Skills and Competencies:

• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Customer-oriented approach with problem-solving mindset.
• Good analytical and reporting skills.
• Proficiency in MS Office and Dealer Management Systems (DMS).

Work Location:

• ISUZU Authorized Dealership / Regional Service Centre

Reporting To:

• General Manager – Service / Dealer Principal

Job Types: Full-time, Permanent

Pay: ₹20,224.60 - ₹38,714.49 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person