Job
Description
Competitive compensation Work-life balance Professional development Health & wellness Diversity & inclusion Life@1Point1 We recognize the importance of attracting and retaining top talent in a competitive job market. To achieve this, we offer a comprehensive compensation package that includes competitive base pay, performance-based incentives like bonuses, profit sharing, and stock options. We regularly conduct market research to ensure our compensation remains competitive, analyzing industry standards, location, and company size to set appropriate salary ranges for each position. Beyond monetary compensation, our total package includes benefits such as health insurance and comp. off, enhancing our employees' overall compensation. We value transparency, openly discussing compensation practices with concerned employees to ensure clarity on how salaries are determined. To maintain competitive and equitable pay across the company, we conduct regular salary reviews and have a structured salary framework that adjusts pay based on experience, education, and performance. Additionally, we complement our financial rewards with non-monetary benefits like flexible work arrangements, professional development opportunities, and employee recognition programs, all aimed at boosting employee satisfaction and retention. At 1Point1, we are dedicated to offering a compensation package that not only attracts but also retains the industry's best talent. We are committed to creating a supportive and flexible work environment that allows our employees to thrive both professionally and personally. We offer flexible work arrangements, such as remote work, flexible schedules, and compensatory off time, to help employees balance their personal and professional lives. To support those starting or growing their families, we provide paid parental leave, including maternity, paternity, and adoption leave. Additionally, our Employee Assistance Programs (EAPs) offer confidential counseling and support services to employees and their families. For remote work, we equip our team with the necessary technology and resources, including laptops, software, and video conferencing tools. We also actively manage workloads to ensure they are reasonable and manageable, preventing overwork and burnout by monitoring work hours and providing extra support as needed. We encourage regular breaks to help our employees rest and recharge, and we promote a culture of socialization and team building that makes everyone comfortable. To top it off, our managers lead by example, demonstrating healthy work-life balance behaviors to create a workplace culture that prioritizes, values and supports well-being. The professional development of our employees is important to us, and we know that continuous learning and growth are key to job satisfaction and retention. That’s why we offer a variety of training opportunities including workshops, seminars, online courses, and professional certifications tailored to align employees’ career goals with their interests. Depending on their interests, our development programs—Team Manager University (TMU), Live Projects, On-the-Job Training (OJT), and New Employee Orientation (NEO)—provide structured support to help employees acquire new skills and perspectives. These initiatives are complemented by coaching and mentoring for personalized guidance and feedback. We also establish clear career paths, offering regular performance reviews to highlight strengths and identify areas for improvement. For employees facing challenges, refresher training programs are available to enhance their product knowledge. For others, there are leadership development and cross-training programs to learn more about the business. At 1Point1, we believe that providing opportunities for professional development is not only beneficial for employees’ growth but also helps us to maintain our competitive edge in the outsourcing industry. We're dedicated to supporting our employees' physical and mental well-being by offering comprehensive health and wellness programs. We promote an active lifestyle and healthy eating, providing nutritious food, clean water, and proper sanitation in our facilities to support these goals. Additionally, we emphasize the importance of maintaining strong connections with friends, family, and coworkers, recognizing the positive impact these relationships have on overall health. To reinforce our commitment, we partner with non-profit organizations to offer health check-up camps, ensuring our employees have access to essential healthcare services that help detect and manage health issues promptly. Diversity and inclusion are at the heart of how we operate and succeed. We are an equal opportunity employer. We do not tolerate any disrespect or discrimination based on cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other. To ensure that we have a diverse and inclusive workforce, we use a variety of recruitment and hiring strategies, such as creating diverse hiring committees, eliminating biased language in job descriptions, and expanding recruitment efforts to underrepresented groups. We also provide diversity and inclusion training to enhance cultural awareness and understanding among our employees, helping to reduce biases and create a more inclusive environment. We've implemented policies that promote diversity and inclusion, including flexible work arrangements, diverse leadership, and inclusive language. To refine these efforts, we conduct regular diversity audits and assessments, analyzing employee demographics, reviewing hiring practices, and gathering employee feedback. Beyond our walls, we actively participate in community events and support diversity initiatives. Celebrating all festivals enriches our workplace culture, fostering creativity, innovation, and a true sense of belonging. We're all about creating a vibrant, engaging work environment where community and camaraderie thrive. Our Fun Friday activities, orchestrated by our HR team, include a mix of team-building exercises and lively games that break the routine, enhance collaboration, and keep the workplace fun. We embrace celebrations with open arms, bringing festivities to life through music, dance, and themed events that allow everyone to connect on a personal level and foster stronger bonds. Leadership at 1Point1 actively participates in these events, reinforcing our open, inclusive culture. This involvement strengthens the ties between team members at all levels, enhancing our collective spirit and making 1Point1 a place where we do more than work—we grow and celebrate together. Service Manager (Icegate) Job Description: Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission Client management Job brief Improve customer service experience, create engaged customers and facilitate organic growth Achieving Client KPI’S Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the monthly billing Maintain an orderly workflow according to priorities Requirements and skills Proven working experience as a Customer Service Manager of Calls & mails Inbound experience (Manager experience 3 year +) Experience in Incident logged tool Chain management experience tool Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Business Administration or related field Good people management skill . Eligibility Criteria: Graduate-in any stream .3 Years.
