Service Manager - Bakery

As a Service Manager at the bakery, your primary responsibility will be to oversee the day-to-day operations of bakery production and service workflows with a focus on B2B operations. You will ensure timely and accurate fulfillment of B2B orders to partner outlets, restaurants, hotels, cafes, and distributors. Additionally, you will be required to plan and implement processes to support the future rollout of B2C services, including home delivery and retail setups. It will be essential for you to optimize production scheduling, inventory management, and logistics to meet demand efficiently, and develop SOPs and quality control protocols for consistency across product lines. In your role, you will be responsible for training and managing the production and service teams, delivery staff, and service coordinators. Conducting regular performance reviews, providing coaching, and fostering a culture of continuous improvement will be crucial. You will also lead cross-functional collaboration between production, sales, logistics, and service departments. You will act as the primary point of contact for B2B partners for service-related queries and resolution, monitor partner satisfaction, manage feedback loops, and implement service improvements. Supporting business development teams by providing operational inputs for client pitches and onboarding will also be part of your responsibilities. Analyzing key performance indicators (KPIs) and operational data to identify gaps and improvement opportunities, implementing cost-effective strategies while maintaining quality and service excellence, and supporting digital transformation initiatives for order management, tracking, and customer engagement tools are integral to your role. Ensuring compliance with all food safety, hygiene, and local health regulations and regularly auditing the production and delivery process to uphold safety and service standards will also be a key part of your responsibilities. Ideally, you should have a Bachelor's degree in Hospitality Management, Food Technology, Operations, or related field, along with 3-5+ years of experience in food service operations, preferably in a bakery or food production environment. A proven track record in managing B2B service operations, exposure to B2C operations, strong leadership and team management skills, excellent communication, problem-solving, and stakeholder management abilities are essential for this role. This position offers you the opportunity to shape the operational backbone of a fast-growing bakery brand in a dynamic and entrepreneurial work environment. Competitive compensation and benefits, along with growth opportunities in both B2B and B2C segments, are some of the benefits you can expect from this full-time role. Note: Health insurance and Provident Fund benefits are included, and the work schedule is during day shifts at the specified in-person work location. The application deadline for this position is 25/07/2025.,