Posted:1 week ago|
Platform:
On-site
Full Time
Service Executive (1–2 Years Experience)
B.Tech – Mechanical
⸻
Role Overview (Office-Based Job)
• Attend customer calls related to machine issues, service requirements & installations.
• Understand the technical nature of the problem (mechanical understanding required).
• Evaluate the issue and assign the correct field technician / electrical team as per job type.
• Schedule visits, track job progress, and follow up until service is completed.
• Create new complaint tickets, update status, and close old complaints.
• Coordinate with customers for installation timelines and service support.
• Maintain service reports, documentation, and MIS.
⸻
Who Should Apply?
• Mechanical background preferred to understand faults & machine behavior.
• 1–2 years of experience in service coordination / customer support / service office backend.
• Strong communication & problem-solving skills.
• Good at calls, documentation, and handling customer follow-ups.
• This is NOT a field job — full-time office-based coordination role.
⸻
Why Join ECOSTAN?
• Work with India’s leading biomass machinery manufacturer.
• Learn service operations, machine fault diagnosis & customer management.
• Good career growth in service & technical management.
Apply Now: careers@ecostan.com
Ecostan India Pvt Ltd
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