Service Executive

As a Customer Service Executive, your role will involve answering incoming calls from customers for various reasons such as taking orders, answering inquiries, resolving complaints, and providing information. You will be expected to handle calls professionally by providing information about products and services, processing orders, and obtaining details of complaints. It will be essential for you to maintain records of customer interactions and transactions, including inquiries, complaints, and comments, along with the actions taken. Additionally, you will need to follow up to ensure that appropriate actions were taken on customers' requests and refer unresolved grievances or special requests to designated departments for further investigation. Key Responsibilities: - Answer incoming calls from customers and provide assistance - Take orders, cancel orders, and obtain details of complaints - Record customer interactions, inquiries, complaints, and actions taken - Process orders, forms, and applications - Follow up to ensure appropriate actions were taken - Refer unresolved grievances or special requests to designated departments Qualifications Required: - Good communication skills - Active problem-solving skills - Strong interpersonal skills - Ability to handle pressure Please note that no additional details about the company were provided in the job description. As a Customer Service Executive, your role will involve answering incoming calls from customers for various reasons such as taking orders, answering inquiries, resolving complaints, and providing information. You will be expected to handle calls professionally by providing information about products and services, processing orders, and obtaining details of complaints. It will be essential for you to maintain records of customer interactions and transactions, including inquiries, complaints, and comments, along with the actions taken. Additionally, you will need to follow up to ensure that appropriate actions were taken on customers' requests and refer unresolved grievances or special requests to designated departments for further investigation. Key Responsibilities: - Answer incoming calls from customers and provide assistance - Take orders, cancel orders, and obtain details of complaints - Record customer interactions, inquiries, complaints, and actions taken - Process orders, forms, and applications - Follow up to ensure appropriate actions were taken - Refer unresolved grievances or special requests to designated departments Qualifications Required: - Good communication skills - Active problem-solving skills - Strong interpersonal skills - Ability to handle pressure Please note that no additional details about the company were provided in the job description.