Service Excellence Manager

Your Role

• Your primary responsibility will be to deliver change management solutions for largescale,
• strategic programs including but not limited to existing and emerging products, backoffice efficiency, and compliance.
• This is an excellent opportunity for you to work closely with senior management to motivate change for enterprise solutions.
• Execute change management across the full lifecycle of implementations
• Determine how to best gain alignment for change efforts through leader and stakeholder alignment
• Conduct change impact and stakeholder impact assessment sessions with business representatives, in order to articulate benefits and impacts of change.
• Use diverse and compelling methods to communicate effectively to global partners.
• Support development of the change management center of excellence, rolling out change methodology to project analysts and the business
• Support department initiatives around user experience design and innovation
• Work in a fast paced, dynamic environment that will support a change management framework
  

Who You Are

• 4+ years of IT Service Management – Change Management experience.
• ITIL Certification is preferred, not mandatory.
• Able to work during Day time, evening or night shift (US work hours)
• Experience across the areas of sponsorship, communications, change networks, training and
• organization readiness.
• Functional experience in developing process change impact assessments and subsequent communications.
• Experience in large and complex corporate environments running technology and process change efforts.
• Communication skills, with ability to frame change message and facilitate discussion.
• Ability to manage multiple priorities, influence leaders, and deliver results and deal with ambiguity.
  

What we offer: