Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us. Your Role We are looking for an experienced, self-motivated, and proactive Team Lead or Supervisor to lead and manage a team by providing guidance, oversight, support, recognition, and motivation to drive performance and engagement. The Material Master Team Lead or Supervisor is responsible for ensuring that material definitions, ownership, and data quality standards are clearly defined, documented, and consistently maintained. They are also accountable for monitoring data quality, identifying and addressing issues, and overseeing Material Master projects to minimize the risk of adverse impacts. Who are you The primary purpose of this role is to: Oversee material creation operations within GES in close collaboration with the US Material Master team. Monitor and drive progress across defined decision points (Buckets) to ensure an efficient end-to-end material creation process (NPDI). Support Material Master Data activities related to the successful loading and launching of materials from legacy Merck portfolio ERP systems. Actively participate in SAP-related initiatives, including the implementation of new functionalities, standardization across new sites, and workflow enhancements. Manage and resolve tickets related to material creation—primarily NPDI, as well as legacy processes—and address project-specific material requests. Possess in-depth knowledge of various Material Master transactions and related processes. Create new Master Data objects using standardized global templates. Manage and maintain Material Master data and associated objects by offering guidance, best practices, and enabling local users to maintain data at the organizational level. Drive continuous improvement of tools and processes related to Master Data management. Collaborate with the US Material Master Group to support data harmonization initiatives. Partner with NPDI Operational Leads to analyze and improve NPDI cycle times. Accurately interpret and act on requirements from local requesters and stakeholders. Plan and deliver effective team training sessions to ensure skill development and process efficiency. Proactively initiate and drive improvement projects with persistence and ownership. Effectively transfer SOPs and knowledge for NPDI decision points that are not related to Material Master. Extend materials to relevant organizational units, such as plants, sales org, and warehouses, based on business requests, ensuring proper configuration for seamless operations Manages data attribute updates in MDG-M and SAP ERP to maintain consistency across integrated systems in Maintenance process Demonstrate strong problem-solving skills and the ability to troubleshoot Material Master-related issues. Engage with stakeholders confidently and lead meetings when required. Take initiative to identify bottlenecks and streamline processes for greater efficiency Bachelor’s degree in any discipline Experience: Minimum of 5–6 years of hands-on experience in managing Material Master data. Prior experience in a relevant industry is highly preferred. Strong working knowledge of SAP, particularly within the Master Data module. Desirable Skills: Excellent written and verbal communication skills in English, with the ability to collaborate effectively with global teams and individuals from diverse cultural backgrounds. Strong email and phone etiquette is essential. Proficient in SAP, with a solid understanding of relevant transactions and data processes. Capable of analyzing cycle time data and identifying actionable improvements in collaboration with the team. Demonstrated ability to work seamlessly with international teams to successfully transition and stabilize new processes. Strong multitasking abilities, with the capacity to prioritize shifting demands and maintain a high sense of urgency in a dynamic environment. Technical Skills / Competencies: SAP user knowledge – Basic Proficiency Expected Familiarity with SAP T-Codes related to Material Master Data. Ability to navigate across various transactions and screens within SAP. Capable of performing accurate searches based on specific requirements. Able to input data into the system with all required parameters, under the guidance of experts. Basic understanding of different T-Codes and their impact on system outputs. Palantir Foundry – Basic Proficiency Expected Basic understanding of Palantir Foundry. Ability to analyze reports and derive actionable insights. Capable of engaging in discussions to suggest and implement report enhancements. Microsoft Office- Basic Proficiency Expected Advanced proficiency in MS Word, MS Excel, PowerPoint, and MS Access. Able to independently utilize MS Office tools to create data analyses, reports, PowerPoint presentations, pivot tables, and perform advanced functions like VLOOKUP. Strong command of Excel formulas and data manipulation techniques. In-depth knowledge of Macros, with the ability to automate tasks and improve efficiency. Key Board Skills– Basic Proficiency Expected Proficient keyboard skills with a typing speed of 30–35 words per minute. Strong command of keyboard operations and familiarity with common shortcuts to maximize efficiency and productivity. # of subordinates: Your Role We are looking for an experienced, self-motivated, and proactive Team Lead or Supervisor to lead and manage a team by providing guidance, oversight, support, recognition, and motivation to drive performance and engagement. The Material Master Team Lead or Supervisor is responsible for ensuring that material definitions, ownership, and data quality standards are clearly defined, documented, and consistently maintained. They are also accountable for monitoring data quality, identifying and addressing issues, and overseeing Material Master projects to minimize the risk of adverse impacts. Who are you The primary purpose of this role is to: Oversee material creation operations within GES in close collaboration with the US Material Master team. Monitor and drive progress across defined decision points (Buckets) to ensure an efficient end-to-end material creation process (NPDI). Support Material Master Data activities related to the successful loading and launching of materials from legacy Merck portfolio ERP systems. Actively participate in SAP-related initiatives, including the implementation of new functionalities, standardization across new sites, and workflow enhancements. Manage and resolve tickets related to material creation—primarily NPDI, as well as legacy processes—and address project-specific material requests. Possess in-depth knowledge of various Material Master transactions and related processes. Create new Master Data objects using standardized global templates. Manage and maintain Material Master data and associated objects by offering guidance, best practices, and enabling local users to maintain data at the organizational level. Drive continuous improvement of tools and processes related to Master Data management. Collaborate with the US Material Master Group to support data harmonization initiatives. Partner with NPDI Operational Leads to analyze and improve NPDI cycle times. Accurately interpret and act on requirements from local requesters and stakeholders. Plan and deliver effective team training sessions to ensure skill development and process efficiency. Proactively initiate and drive improvement projects with persistence and ownership. Effectively transfer SOPs and knowledge for NPDI decision points that are not related to Material Master. Extend materials to relevant organizational units, such as plants, sales org, and warehouses, based on business requests, ensuring proper configuration for seamless operations Manages data attribute updates in MDG-M and SAP ERP to maintain consistency across integrated systems in Maintenance process Demonstrate strong problem-solving skills and the ability to troubleshoot Material Master-related issues. Engage with stakeholders confidently and lead meetings when required. Take initiative to identify bottlenecks and streamline processes for greater efficiency Bachelor’s degree in any discipline Minimum of 5–6 years of hands-on experience in managing Material Master data. Prior experience in a relevant industry is highly preferred. Strong working knowledge of SAP, particularly within the Master Data module. SAP user knowledge – Basic Proficiency Expected Familiarity with SAP T-Codes related to Material Master Data. Ability to navigate across various transactions and screens within SAP. Capable of performing accurate searches based on specific requirements. Able to input data into the system with all required parameters, under the guidance of experts. Basic understanding of different T-Codes and their impact on system outputs. Basic understanding of Palantir Foundry. Ability to analyze reports and derive actionable insights. Capable of engaging in discussions to suggest and implement report enhancements. Advanced proficiency in MS Word, MS Excel, PowerPoint, and MS Access. Able to independently utilize MS Office tools to create data analyses, reports, PowerPoint presentations, pivot tables, and perform advanced functions like VLOOKUP. Strong command of Excel formulas and data manipulation techniques. In-depth knowledge of Macros, with the ability to automate tasks and improve efficiency. Proficient keyboard skills with a typing speed of 30–35 words per minute. Strong command of keyboard operations and familiarity with common shortcuts to maximize efficiency and productivity. Annexure: Proficiency Scale Nomenclature Definition 1 Limited Demonstrates a minimal use of the competency and is currently developing it Requires close and extensive guidance 2 Basic Demonstrates limited use of a competency and requires additional training to apply without assistance or frequent supervision Requires some guidance or supervision when applying the competency 3 Proficient Demonstrates working or functional command of the competency Requires occasional guidance Capable of assisting others in the application of the competency 4 Advanced Demonstrates in depth proficiency level Is able to assist, consult or lead others in the application of a competency Generally, requires little or no guidance Can apply competency outside the scope of one’s position 5 Expert Demonstrates broad, in-depth proficiency Is recognized as an authority or master performer in exercising the competency Serves as a key resource and advises others What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us Your Role : Generate or convert doctors for our product portfolio. Secondary sales – Ensuring to achieve secondary sales targets through prescription generation by each of his BE. Good at relationship with KOLs (Top Physicians, Endocrinologists & Cardiologists) Day to day sales reporting Effective query handling and customer queries. Ensuring 100% Implementation of Company’s strategies Pharmacovigilance (Adverse Event Reporting) – To collect adverse drugs reaction (ADR) incidences including lack of efficacy related to medicinal products up to the maximum possible level of completeness and forward to local Patient Safety team immediately within 24 hours of ADR awareness. The additional information can be submitted as soon as possible Who you are: Any graduate Freshers or minimum of 1-2 years of experience in any pharma company Should have strong product knowledge & communication skills What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Your role: The ServiceNow Expert at GES will play a crucial role in driving digitalization at GES through Low Code application development utilizing ServiceNow Platform capabilities. Your responsibilities will develop solutions utilizing ServiceNow platform capabilities. If you’re passionate about cutting-edge technology and have a strong background in developing solutions using ServiceNow, we encourage you to apply! Interact with stakeholder to understand pain points and provide solution utilizing ServiceNow capabilities. Review existing service catalogues to identify end to end automation opportunities. Prove viability of the proposed solution through PoC or prototypes if required. Collaborate with Service Now platform team to understand existing platform architecture, capabilities, platform usage guidelines and align on ways of working. Perform hands on development for specific solutions as and when needed. Follow industry trend for digitalization of GBS processes utilizing ServiceNow.Build scalable applications based on business requirements. Review and follow the technical governance standard for all the deliverables from the supplier. Effectively co-ordinate with multiple teams for requirements, infrastructure needs Ensure the technical solution aligns with business goals and processes followed by platform best practices and Industry standards. Create and maintain technical req. and design docs including the design maps, use case, functional specifications. Should have excellent stakeholder management skills to understand business expectation and deliver it through multiple teams.Keep abreast of advancements in ServiceNow capabilities. Keep learning new technologies which can solve business problems.Identify the opportunity for improvement in the existing setup and provide consulting solutions with demo. Working alongside other teams, develop quick prototypes, Proof-of-concepts and Minimum-viable-products for the Automation Solutions Who you are: Education: bachelor’s or master’s degree in computer science 7-10 years in developing & designing solutions on ServiceNow platforms. Expert knowhow of Service Now Platform Architecture, data model, different functional modules, Workflow, Integration and automation capabilities. Experienced on different ServiceNow modules like ITSM, EC, HRSD, Source to Pay, Legal service delivery, etc and platform capabilities like NowAssist, GenAI, VA, etc. Expertise in designing & building complex custom apps utilizing App Engine & Automation & Integration hub capabilities. Experienced in developing business rules, UI Policies, Client Scripts, UI Actions, ACLs, APIs, web services, Workflows, Business Rules, transform maps and scoped applications. Experienced in working with GBS function to digitalize business operations through automation & orchestrations. Secondary Skills: Analytical Thinking: Ability to identify business problems that can be addressed through Automation solutions. Collaboration: Work effectively with cross-functional teams within large and matrixed organisations. Innovation: Stay curious and explore technologies trends. Consulting & Customer centric mindset. Experience in developing solutions for GBS domains (Finance, Procurement, HR) What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Your Role: Are you ready to shape the future of Data & AI (D&A) for the organisation. As the D&A Architect Enabling Functions (EF), you will play a key role within the EF Data & AI Organization. Our mission is to design, build and run analytic solutions, that deliver actionable insights to address business challenges and to provide strategic data products to our partners across the Enabling Functions including Finance, HR, Procurement, Legal and many more. This position supports our Group Data Strategy, focusing on data democratization, governance, and fostering a data driven and product centric culture that empowers self-service analytics. Your primary responsilbiities will include defining and maintaining the target and as-is architecture within EF, based on profound understanding of business objectives and aligned with IT strategy and architecture goals. You will lead the design of cloud-native data & analytics solutions utilizing Palantir Foundry, Snowflake and AWS, while steering lighthouse implementations. Additionally you will establish standards and best practices to automate and streamline our analytics ecosystem thereby reducing time to insights and action. Engaging actively in both internal and external people networks will be essential for sharing knowledge, mentoring colleagues, and building capabilities across the organization. You will contribute to the success by guiding and consulting development teams and stakeholders in selecting and implementing suitable technology solutions. Monitoring the architecture-related metrics and KPIs will ensure a continuous improvement. Your responsibilities will also include technology scouting, supporting of vendor RFPs, and hosting knowledge sharing sessions. An exciting aspect of this role will be representing the team and Merck at various internal and external events. If you are curious and ambitious about taking on this challenge, we encourage you to apply today! Who you are: University degree preferably in Information Technology, Computer Science, Finance, Business Administration, or a related field. 5+ years experience in data engineering, application design, analytics, and visualization within a global organization. Experience with Finance, HR and/or Procurement data and core business processes. Strong technical skills in systems architecture, cloud computing, cybersecurity, and data management. Proven technical leadership experience in agile software development, including leading and mentoring engineering teams. Highly engaged expert with in-depth knowledge in one or more Data & Analytics areas, particularly with tools such as Palantir Foundry, Snowflake or AWS. Experience with Fivetran, SAP Business Warehouse or Data Science is a plus. Proficiency in ETL processes, Spark, Kafka, and Python for distributed computation (preferably PySpark). Familiarity with SQL, R, REST APIs and basic design/visual competencies. Ability to work both individually and collaboratively in global matrixed product teams. Ability in establishing software engineering best practices including DevOps methodologies. Up-to-date with digital trends and emerging technologies. Strong ability to facilitate discussions and build consensus by simplify complex topics and creating clear, impactful messages and storylines for both, experts and non-experts Excellent communication and presentation skills in English; knowledge of German is a plus What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us. Your Role We seek an experienced Solution Architect - Data & Analytics within our global Data & AI Organization. You will be responsible for designing and implementing solutions that enable advanced analytics and data-driven decision-making across the organization. This role involves collaborating with various stakeholders to understand business needs, translating them into technical requirements, and ensuring that our data solutions align with industry standards and best practices. Who you are Design and implement scalable and secure cloud-based data & analytics solutions Provide technical leadership and guidance to development teams throughout the project lifecycle Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Develop data models, data transformation processes, and data integration strategies to ensure high-quality FAIR data products Evaluate and recommend tools and technologies for data management, analytics, visualization and AI/GenAI Ensure compliance with data governance policies and best practices for data security and privacy. Conduct performance tuning and optimization of data solutions to meet business requirements. Stay up-to-date with industry trends and emerging technologies in data analytics and architecture (e.g. Apache Iceberg) Experience of at least 3-5 years in data architecture, analytics, or related field. As a minimum Bachelor’s degree in computer science, information systems, data science, or a related discipline. Proven experience in designing and implementing scalable and secure data solutions in a cloud environment (e.g., AWS, Azure, Google Cloud). Familiarity with cloud data warehouses (Snowflake, Databricks…), data transformation and storage technologies (Spark, Apache Iceberg,…) and data visualization tools (e.g., Tableau, Power BI). Knowledge around machine learning, AI and GenAI technologies (incl. agentic AI) .Strong communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. As a plus: experience in supply chain business domain (supply chain planning, supply chain analytics) What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!

As a valuable member of our team, you will have the opportunity to work with requests concerning our Pharma Chemicals and Process Solution Products. You will play a crucial role as the primary point of contact for initial commercial and regulatory inquiries from both internal and external clients, whether received via email, phone, or fax. Your responsibilities will involve acting as a bridge between the sales team, supply chain, regulatory affairs, marketing, and other relevant interfaces within your designated area of focus. Your duties will also include providing continuous support to the sales representatives to help them achieve their sales targets. You will collaborate closely with the sales team to handle all quotations, enforce pricing policies, and develop special pricing structures for specific client categories. Additionally, you will manage various commercial documents for customers, such as brochures, sample requests, product datasheets, and more. In this role, you will be responsible for processing product orders, checking inventory availability, verifying pricing, managing customer returns, resolving complaints, escalating issues as needed, and maintaining records of customer interactions. Your ability to effectively communicate and collaborate with various stakeholders will be essential for the success of this position. To excel in this role, we are looking for candidates with a minimum of 3-4 years of professional experience in a customer-facing environment, preferably with a background in science. Proficiency in English, both spoken and written, is required. Strong organizational skills, the ability to multitask, flexibility in adapting to changing environments, and excellent communication skills are qualities that we value in potential candidates. If you enjoy working in a diverse and international team, have a positive attitude towards customer satisfaction, and possess excellent computer skills with experience in Microsoft Office, SFDC, and SAP, we encourage you to apply for this exciting opportunity. Join us in our mission to create a culture of inclusion and belonging that drives innovation and excellence in science and technology. Apply now and be a part of our team dedicated to championing human progress and making a positive impact on millions of lives.,

In this position, you will be responsible for managing requests related to Pharma Chemicals and Process Solution Products. Serving as the primary contact point for initial commercial and regulatory inquiries from internal and external clients via various communication channels such as mail, phone, or fax. Acting as a liaison between the sales team, supply chain, regulatory affairs, marketing, and other relevant stakeholders within your designated area of responsibility. Your role involves supporting sales representatives in achieving sales targets, handling quotations in collaboration with sales representatives, enforcing pricing policies, developing special pricing for specific client categories, managing commercial document requests from customers, processing product orders, checking inventory availability, verifying pricing, handling customer complaints, and escalating unresolved issues as needed. Additionally, you will maintain records of customer interactions and transactions. We are looking for candidates with a science background (any graduation) preferred, along with a minimum of 3-4 years of professional experience in a customer-facing role. Experience in chemicals, pharmacy, or biochemical fields is advantageous. Strong communication skills in English, both verbal and written, are essential. The ideal candidate should be organized, capable of multitasking, adaptable to change, possess excellent interpersonal skills, promote teamwork, enjoy working in an international environment, and demonstrate a positive attitude towards customer satisfaction. Proficiency in computer skills, including Microsoft Office, SFDC, and SAP, is a plus. Join our diverse team where we value diversity, inclusion, and innovation, believing that it drives excellence in science and technology. We are committed to providing equal employment opportunities and fostering a culture where everyone can develop and grow. Apply now to be a part of a team that champions human progress and impacts millions of lives positively. Our company offers a comprehensive range of benefits to support your financial well-being, health, and work-life balance. From a generous 401(k) Plan with company-matching contributions to comprehensive medical, dental, and vision coverage, we prioritize your overall well-being. Additionally, we provide tax-advantaged accounts, wellness programs, and voluntary benefits to give you extra protection and support. With various programs in place to assist with work-life balance, including paid time off, back-up day care services, and education assistance, we strive to create an environment where you can thrive both personally and professionally. Our recruiting process involves an online application for roles of interest, followed by screening and assessment stages. Interviews may be conducted via phone, video, or in person, leading to a mutual agreement if you are the right fit for the role. Once onboard, we ensure a smooth transition to kickstart your journey with us. If you haven't found the right job yet, join our Talent Community to stay connected and explore future opportunities.,

As part of a global team, you will be the second level contact to support our commercial organizations/customer facing functions with quality & regulatory knowledge for our global Life Science product portfolio. You will assist and advise our customers on quality and regulatory topics such as providing consultative services and documentation support. Your role will involve interacting with various internal functions (e.g. Quality, Regulatory, Business) to come up with resolutions to address our customers" Quality (Q) & Regulatory (R) related inquiries. Being the interface between customers and our internal functions, you will give advice to our customers as well as our internal stakeholders, explain complex topics including to non-experts, and support the development of market-leading solutions. Additionally, you will create/continue to improve our digital solutions and workflows with the aim to achieve better customer satisfaction. As a Subject Matter Expert for a specific group of product portfolio and/or Quality/Regulatory topic, you will drive continuous improvements and the implementation of digital workflows to enhance our service level support. You are expected to have a Masters Degree in Life Sciences, Chemistry, Biology, or equivalent, along with a minimum of 4 years of professional working experience in a customer service-oriented environment in Life Science, Biotechnology, or a related industry. A good understanding of quality & regulatory guidelines, especially for pharmaceutical raw materials (e.g. Excipient & API), is considered a plus. Proficiency in using relevant software applications such as SFDC, SAP & Microsoft 365 is necessary. You should be digital savvy in using digital tools, act as a voice of our customers by advocating the importance of support when necessary, and work with relevant stakeholders to find feasible solutions to resolve challenges faced. A global mindset and willingness to attend global calls outside office hours (e.g. night calls) are essential, and APAC regional exposure experience will be an added advantage. In this role, you will be part of a diverse team that celebrates all dimensions of diversity and believes that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!,

As an End User Services Manager at our company, you will lead a team of IT professionals to provide high-quality support and services to end-users. With over 10 years of experience in end-user support and services management, you will be responsible for driving process improvements and ensuring compliance with ITIL best practices and industry standards. Your role will involve managing incident and service request management processes, collaborating with other IT teams, and analyzing end-user services metrics and performance. You will develop and implement end-user support strategies, manage budgets and resource plans, and communicate ongoing strategies with various business functions. Key Responsibilities: - Lead and manage a team of End User Services Engineers and specialists - Deliver high-quality support and services to end-users - Develop and implement end-user support strategies and process improvements - Analyze and report on end-user services metrics and performance - Manage budgets and resource planning - Collaborate with other IT teams for seamless service delivery - Establish partnerships with key stakeholders Qualifications: - Minimum 10 years of experience in end-user support and services management - Bachelor's degree in Computer Science, Information Technology, or related field - Experience with IT service management tools such as ServiceNow - Proficiency in troubleshooting technical issues and providing outstanding customer support - Knowledge of O365 Suits Applications, mobile devices, MDM solutions, and ITIL best practices - Previous experience in the Life Sciences/Healthcare industry is preferred We are a diverse team dedicated to sparking discovery and elevating humanity. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress. Apply now and become a part of a team that values excellence, innovation, and personal growth.,