Manager End User Services

As an End User Services Manager at our company, you will lead a team of IT professionals to provide high-quality support and services to end-users. With over 10 years of experience in end-user support and services management, you will be responsible for driving process improvements and ensuring compliance with ITIL best practices and industry standards. Your role will involve managing incident and service request management processes, collaborating with other IT teams, and analyzing end-user services metrics and performance. You will develop and implement end-user support strategies, manage budgets and resource plans, and communicate ongoing strategies with various business functions. Key Responsibilities: - Lead and manage a team of End User Services Engineers and specialists - Deliver high-quality support and services to end-users - Develop and implement end-user support strategies and process improvements - Analyze and report on end-user services metrics and performance - Manage budgets and resource planning - Collaborate with other IT teams for seamless service delivery - Establish partnerships with key stakeholders Qualifications: - Minimum 10 years of experience in end-user support and services management - Bachelor's degree in Computer Science, Information Technology, or related field - Experience with IT service management tools such as ServiceNow - Proficiency in troubleshooting technical issues and providing outstanding customer support - Knowledge of O365 Suits Applications, mobile devices, MDM solutions, and ITIL best practices - Previous experience in the Life Sciences/Healthcare industry is preferred We are a diverse team dedicated to sparking discovery and elevating humanity. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress. Apply now and become a part of a team that values excellence, innovation, and personal growth.,