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THERMAX
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Service Engineer

Service Engineer

THERMAX

5 - 10 years

5 - 10 Lacs

mangaluru jamshedpur

Posted:9 hours ago| Platform:

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Skills Required

complaint handling analytical preventive maintenance breakdown interpersonal skills equipment maintenance planning engineering analysis failure analysis preventive electricals service engineering gas warranty maintenance payment collection communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Engineer:

Role: Service Engineer

Qualification: B. E / DME (Mechanical / Power/ Electrical)

Department: TBWES Services

Experience: 3-10 years

Location: Karnataka Region/ East (Jharkhand)

No of vacancies: 2

Role & Responsibilities:

He shall be Single point contact for the customer in the region.
Visiting customer in reactive / warranty / proactive conditions.
Complaint handling & resolving issues within the pre-determined timelines for breakdowns / maintenance.
Carrying trouble shooting of technical issues / failure analysis / operational issues, etc.
Submitting service reports & plan of actions to customer for advance shut down / preventive maintenance planning.
Responsible for chargeable visits, invoicing & payment collection in the region.
Collecting/ updating / recording data on boiler performance/ availability / overall satisfaction with performance of equipment.
Co-ordination with HO & customer on existing equipment & its performance.
Generating field data for product improvement.
Collecting / updating / recording data of competitors installations in the region.
Generating business leads through apt & prompt service.
Generate service enquiry & carry out execution for all services activity.
Monthly Report generation & MIS

Critical Competencies of the job

High Customer centricity

Positive / Proactive thinking

Product knowledge on AFBC / CFBC/ Travelling grate / Oil & Gas fired boilers, heaters, waste heat recovery boilers, component function, performance parameters and MOC

Should be highly motivated self-starter and a team player.

Analytical skills / Failure analysis skills.

Ability to work independently and as part of a team.

Strong communication and interpersonal skills.

Willingness to travel to client sites as required.

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