Service Engineer

POST: Service Engineer

Operation Area: Pune REPORTING TO: SERVICE MANAGER – Regional Head

QUALIFICATION: Diploma/ BE - Elec, MechatronCics
Contact :- HR Tejaswini
7410785714Share your Cv on :- hrd@proarcindia.com

Skill Requirements:

● 2yrs experience in a similar role.

● In-depth product knowledge

● Proactive attitude with a passion for customer satisfaction.

● Verbal communication skills in Marathi, Hindi and English

● Basic mail communication and Excel.

● Excellent time-management skills.

● Problem solving/troubleshooting skills

● Selling skills

● Customer relationship management skills

Responsibilities:

● Providing prompt service support for the assigned customers.

● Ensuring uptime of machines promptly

● Commissioning of the machines in the assigned region within stipulated time & minimal costs.

● Ensuring customer delight by enhancing their experience through prompt service and excellent coordination with HQ for customer related matters.

● Completion of work in the assigned time-frame and submitting daily service reports.

● Providing daily status of service visits to reporting manager and regular expense statements.

● Resolving complaints and concerns on phone

● Managing client accounts of the assigned region, develop good relations with client and regularly visit them to understand their machine issues , offer AMCs, monitor consumables and spares requirement.

● Demonstrating benefits of company offerings and performing product demonstrations & new offers.

● Meeting planned service & sales goals.

● Overseeing spares/consumables dispatch process of the key account and facilitating order fulfilment.

● Supporting Receivable Accounts Executives for outstanding payment.

● In case of no service call, service engineer should visit regional accounts for AMC, service and spares monitoring & offering.

● Travelling to other regions for service/commissioning activities on need basis

● Identifying opportunity for retrofitting our machines and competitor machines and recapturing cost accounts and retaining existing accounts.

Job Types: Full-time, Permanent

Pay: ₹25,787.93 - ₹40,275.70 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: Hybrid remote in Pune, Maharashtra