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Synergy Resource Solutions
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Service Engineer (HVAC)

Service Engineer (HVAC)

Synergy Resource Solutions

4 - 5 years

4 - 5 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

HVAC Claims After sales service Customer satisfaction After sales support Customer service Management Service quality Human resource management CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Service Engineer will supervise the assembly and installation of AHUs at client premises, manage after-sales service requirements, and ensure customer satisfaction. The ideal candidate will have a strong technical background in AHU installation and commissioning, excellent customer service skills, and the ability to build positive relationships with clients.

Key Responsibilities:

Supervision and Coordination:

Oversee the assembly and installation of AHUs at client sites.
Ensure all installations comply with company standards and client specifications.
Manage timelines and resolve any on-site issues.

Site Status Updates:

Monitor and document daily site activities and progress.
Prepare and submit daily site status reports to the Project Manager and other stakeholders.
Identify and report any potential issues or delays promptly.
Ensure LD is not levied and extra claims are approved through regular, written communication.

Customer Service and After-Sales Support:

Serve as the primary point of contact for after-sales service requirements.
Handle customer calls and address any service-related issues promptly.
Provide training to customers on the operation and maintenance of AHUs.

Customer Relationship Management:

Create and maintain a positive image of the company among existing customers.
Develop strong relationships with clients to ensure repeat business and referrals.
Collect appreciation letters from satisfied customers as testimonials for the companys service quality.

Technical Expertise:

Utilize in-depth knowledge of AHU installation and commissioning to provide expert guidance and support.
Troubleshoot and resolve any technical issues that arise during and after installation.

Documentation and Reporting:

Maintain detailed records of service calls, installations, and customer feedback.
Prepare regular reports on service activities, customer satisfaction levels, and any areas for improvement.

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Synergy Resource Solutions

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Service Engineer (HVAC)