Service Engineer

• Service Calls – Planning Service activity with Coordination with Regional In charge - Attending BD / PMC, Ticket Creation, daily Coordination FSE and Desk updates.
• Need to Make sure the 95% of interventions & willing to travel Pan India as it is required
• Technical support to team, if necessary, Escalation to Level 2 and follow up with deadlines.
• Weekly review with activity completed and Upcoming Planning.
• Revenue Generation – Support on Spares parts sales, technical clarification, intervention on overdue payments. It should be in line with targets.
• Promotion / selling of GFMS products, APS, Laser Calibration, Ball Bar…. Minimum 4 per month. Need to create MOM
• New -Installation – Planning (pre- installation, Installation, training, and conclusion with Check list)
• Used M/C Installation – Discussion with customer, review, registration, inspection, commercial conclusion, Planning (pre- installation, Installation, training and conclusion with Check list )
• Training / Knowledge sharing - Conducting / Planning (Customer / Internal) Based on the team knowledge level and sharing of special field Experience.
• Draw / Extending other regions based on needs, Self / others -Creating an opportunity for learning all products of GFMS.
• MyRconnect – Educating Customers through team precenting benefits and Fallow ups
• Data Base – Review customer data base – need to create promotional activity and Plan add into GFMS service basket.
• Willing to Learn Different products of GFMS & knowledge Sharing

Education

• Degree in Mechanical Engineering