Company Description KCM Appliances Pvt. Ltd., branded as Impex since 2006, is a leading consumer durables company in South India and the Middle East. Originally established in Kerala in 1999, our mission is to innovate and enhance the quality of life for our customers through user-friendly, top-quality products. Impex is known for its extensive warranty policies and reliable service network, making it a trusted name among consumers in South India and GCC countries. Educational Qualification: Graduate degree in any discipline (Degree in Business, Marketing, Electronics, or related fields is an advantage). Must be proficient in computer operations, MS Office, and presentation tools. Roles & Responsibilities: Conduct in-depth product training sessions for sales teams, showroom staff, and channel partners. Develop, update, and maintain training materials, user manuals, and product presentations. Stay updated with new product launches, features, and competitive offerings in the consumer electronics and home appliances industry. Collaborate with product and marketing teams to align training content with business goals. Evaluate training effectiveness and provide ongoing post-training support. Willing to travel across Kerala to deliver in-person training programs. Preferred Skills and Experience: Prior experience/exposure in the TV/Home Appliances/Consumer Electronics industry (e.g., Samsung, Butterfly, LG, Hair, Sony, etc.). Strong background in Corporate Sales Training, with proven ability to engage and upskill diverse teams. Excellent presentation, facilitation, and public speaking skills. Fluency in English and local language. Strong organizational and communication skills. Ability to work independently, manage multiple training schedules, and adapt to dynamic requirements. Location: Head Office at Manjeri (Malappuram district, Kerala) Language Preference: English, Malayalam, Hindi, Tamil Reporting To: L&D Manager Package: Negotiable as per current salary package.
Company Description KCM Appliances Pvt. Ltd., branded as Impex since 2006, is a leading consumer durables company in South India and the Middle East. Originally established in Kerala in 1999, our mission is to innovate and enhance the quality of life for our customers through user-friendly, top-quality products. Impex is known for its extensive warranty policies and reliable service network, making it a trusted name among consumers in South India and GCC countries. Job Title: Quality Manager/Senior Manager Department: Quality Assurance / Quality Control Location: Chamarajanagar, Karnataka Reports to: Operation Head Job Summary: The Quality Manager will be responsible for developing, implementing, and maintaining effective quality systems to ensure that all pressure cookers and non-stick cookware products meet BIS standards, ISO requirements, statutory regulations, and customer expectations. The role requires expertise in QMS, product certifications, process audits, and continual improvement initiatives to drive product safety, compliance, and reliability. Key Responsibilities: 1. Quality Systems & Certifications Establish, implement, and maintain the Quality Management System (QMS) in line with ISO 9001 and other applicable standards. Ensure compliance with BIS certification requirements (ISI mark for pressure cookers & non-stick cookware). Coordinate with certification bodies, government agencies, and auditors for product approvals and renewals. Drive compliance to statutory and regulatory requirements related to cookware safety. 2. Product Quality & Compliance Develop and enforce quality control plans, SOPs, and inspection standards for raw materials, in process, and finished goods. Oversee testing of products (safety valve, gasket, coating adhesion, thickness, leakage, durability, etc.) as per BIS and company standards. Ensure defect-free, safe, and reliable products reach the customer. Maintain documentation for traceability and product recalls if required. 3. Audits & Continuous Improvement Conduct internal audits and support external audits (BIS, ISO, customer audits). Lead Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA) for customer complaints and non-conformances. Implement Lean, Kaizen, or Six Sigma practices for process improvements. 4. Team Management & Training Lead, mentor, and develop the Quality Assurance/Quality Control team Conduct training on quality awareness, BIS/ISO standards, and compliance requirements for production and QA staff. Foster a culture of continuous improvement and zero-defect mindset. 5. Supplier & Customer Quality Develop supplier quality assurance systems; conduct supplier audits. Collaborate with procurement for vendor approval and raw material quality control. Manage customer complaints, feedback analysis, and ensure timely resolution. Key Skills & Competencies: Strong knowledge of BIS standards for pressure cookers and non-stick cookware. Proficient in ISO 9001:2015 QMS implementation. Knowledge of product testing protocols (pressure tests, coating tests, safety compliance). Experience in handling regulatory audits and certifications. Analytical, problem-solving, and documentation skills. Strong leadership, communication, and team-building abilities. Qualifications & Experience: Bachelor’s degree in mechanical / metallurgical / industrial engineering (preferred). Minimum 15 years of experience in Quality Management in cookware, kitchenware, or metal product manufacturing. Hands-on experience with BIS, ISO, QMS compliance and audits. Exposure to non-stick coating processes, pressure cooker safety requirements, and metal forming is desirable. Contact Details: Vinu Vasudevan Ph: +91 9072612455 Email : vinu@elkitch.com
Company Description KCM Appliances Pvt. Ltd., branded as Impex, is a leading consumer durables company recognized for innovative products that enhance the quality of life. Since its founding in 1999, Impex has established a solid market reputation in South India and the Middle East (GCC countries). The company prioritizes evolving consumer needs and offers top-notch quality products backed by extensive warranties and reliable service networks. Impex is committed to bringing out user-friendly products that reflect its tagline, “Innovate your life.” Role Description This is a full-time on-site role for a Product Trainer located in Manjeri. The Product Trainer will be responsible for designing and conducting product training sessions, developing training materials, delivering engaging presentations, and providing continuous product education to the sales team and clients. The trainer will analyze the effectiveness of training programs and make necessary improvements to ensure comprehensive understanding and successful application of product knowledge. Qualifications Product Training and Training & Development skills Strong Presentation and Communication skills Analytical skills to evaluate training effectiveness Excellent organizational and time management abilities Bachelor's degree in Education, Marketing, Business, or related field Experience in consumer durables or electronics industry is a plus
About the Role : We are seeking a highly motivated and experienced Branch Service In-Charge to oversee service operations across our branch in Ernakulam. This role is key to ensuring exceptional customer service and efficient management of branch service teams. Key Responsibilities: Lead and manage branch service teams to ensure timely and effective service delivery. Oversee the installation, maintenance, and repair of home appliances and electronics. Ensure adherence to service quality standards and customer satisfaction. Monitor inventory levels and spare parts availability at each branch. Resolve customer complaints and ensure prompt issue resolution. Implement service process improvements and best practices. Prepare and analyze service performance reports and present to senior management. Train and mentor service staff to enhance technical skills and knowledge. Collaborate with the Head Office to align branch service operations with company objectives. Qualifications and Skills : Bachelor’s degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent. Minimum 1-2 years of experience in a service management role, preferably in home appliances/electronics. Proven leadership and team management skills. Excellent communication, problem-solving, and customer service skills. Proficiency in MS Office and service management software. Willingness to travel across branch locations as required. Perks and Benefits: Salary : best in the industry Health Insurance PF Job Type: Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Education: Diploma (Preferred) Experience: Customer Service Support in Electronics or Home Appliances: 1 year (Required) Work Location: In person
About the Role : We are seeking a highly motivated and experienced Branch Service In-Charge to oversee service operations across our branch in Ernakulam. This role is key to ensuring exceptional customer service and efficient management of branch service teams. Key Responsibilities: Lead and manage branch service teams to ensure timely and effective service delivery. Oversee the installation, maintenance, and repair of home appliances and electronics. Ensure adherence to service quality standards and customer satisfaction. Monitor inventory levels and spare parts availability at each branch. Resolve customer complaints and ensure prompt issue resolution. Implement service process improvements and best practices. Prepare and analyze service performance reports and present to senior management. Train and mentor service staff to enhance technical skills and knowledge. Collaborate with the Head Office to align branch service operations with company objectives. Qualifications and Skills : Bachelor’s degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent. Minimum 1-2 years of experience in a service management role, preferably in home appliances/electronics. Proven leadership and team management skills. Excellent communication, problem-solving, and customer service skills. Proficiency in MS Office and service management software. Willingness to travel across branch locations as required. Perks and Benefits: Salary : best in the industry Health Insurance PF Job Type: Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Education: Diploma (Preferred) Experience: Customer Service Support in Electronics or Home Appliances: 1 year (Required) Work Location: In person
About the Role : We are seeking a highly motivated and experienced Branch Service In-Charge to oversee service operations across our branch in Kannur. This role is key to ensuring exceptional customer service and efficient management of branch service teams. Key Responsibilities: Lead and manage branch service teams to ensure timely and effective service delivery. Oversee the installation, maintenance, and repair of home appliances and electronics. Ensure adherence to service quality standards and customer satisfaction. Monitor inventory levels and spare parts availability at each branch. Resolve customer complaints and ensure prompt issue resolution. Implement service process improvements and best practices. Prepare and analyze service performance reports and present to senior management. Train and mentor service staff to enhance technical skills and knowledge. Collaborate with the Head Office to align branch service operations with company objectives. Qualifications and Skills : Bachelor’s degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent. Minimum 1-2 years of experience in a service management role, preferably in home appliances/electronics. Proven leadership and team management skills. Excellent communication, problem-solving, and customer service skills. Proficiency in MS Office and service management software. Willingness to travel across branch locations as required. Perks and Benefits: Salary : best in the industry Health Insurance PF Job Type: Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Education: Diploma (Preferred) Experience: Customer Service Support in Electronics or Home Appliances: 1 year (Required) Work Location: In person
Roles & Responsibilities: Attend and complete the assigned complaints as per companies Policy. Fill up all documents related with job attending. Give work completing/pending report to reporting person on-time with specified method. Collect and complete the pending spares from service center Report service center on time. Clear all defective spares within specified time. Clear all bill with payment at the time of service center visit. Do the follow up with BSI for the pending spares. Try to achieve maximum productivity. Keep the companies TAT range. When found any noticeable complaint in any products report it immediately. If there are no pending complaints, do other jobs assigned by your reporting Manager. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Education: Diploma (Required) Experience: Home appliances industry : 1 year (Preferred) Work Location: In person