Service Engineer

As a Service Engineer at iPlanet Care, you will be part of Consolidated, a diversified Consumer Electronics, IT Infra, and Value Added Services company operating across South India. As a valued Apple Partner, we are known for our significant presence in the region, offering premium services under the iPlanet Apple Premium Reseller store format and Planet Care, our Premium Service Provider division. In addition to being an Authorized Partner for Apple products in the Enterprise and Education sectors, we also have partnerships with other top brands such as Sony, LG, Mia by Tanishq, Linen Club, and Cultfit in the Wellness Business Vertical. We envision you as a highly skilled and experienced technician with a deep passion for repairing Apple products. Your expertise in diagnosing and resolving hardware and software issues for iPhones, iPads, and Macs will set you apart in this role. As a Service Engineer, your responsibilities will include installing and testing products, responding to service requests, diagnosing repair plans using diagnostic tools, educating customers on product usage, maintaining service reports, and ensuring compliance with safety regulations and industry standards. Collaborating with managers and fellow technicians will also be crucial in delivering high-quality service and achieving customer satisfaction. To excel in this role, we are seeking individuals who have completed a Diploma or Bachelor's degree in Electricals or Electronics, with technical knowledge of Apple products, excellent customer service skills, and effective communication abilities. In return, we offer a competitive salary, an inclusive culture, opportunities for career growth, merit-based advancement, performance-based incentives, and recognition programs. If you are passionate about repairing Apple products and possess the necessary technical expertise, we encourage you to apply for this exciting opportunity to join our team at iPlanet Care.,