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1.0 - 5.0 years
0 Lacs
kolkata, all india
On-site
As a customer support representative at Adeeba BPO, you will be responsible for addressing computer-related issues such as software problems, pop-up calls, error code messages, antivirus issues, as well as issues with Mac laptops, iPads, and iPhones including Activation lock, iPhone disable, iTunes, etc. Your main task will be to troubleshoot these issues effectively and charge a reasonable amount to resolve them. **Key Responsibilities:** - Handle incoming customer calls regarding various technical issues - Troubleshoot software-related problems and provide appropriate solutions - Address issues with Mac laptops, iPads, iPhones, and other devices - Ensure customer satisfaction by resolving ...
Posted 2 weeks ago
0.0 - 4.0 years
0 Lacs
telangana
On-site
As a Service Engineer at iPlanet Care, a valued Apple Partner with a significant presence across South India, your role will involve diagnosing, repairing, and maintaining Apple products such as iPhones, iPads, and Macs. Your technical expertise and passion for repairing Apple products will set you apart. Key Responsibilities: - Install and test products to ensure correct functionality. - Adhere to installation and operation manuals. - Respond to service requests and repair products. - Utilize diagnostic tools to determine repair plans. - Educate customers on product usage. - Promptly escalate issues to managers. - Demonstrate proficiency in using necessary tools and equipment. - Maintain se...
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
kolkata, west bengal
On-site
You will be responsible for handling inbound technical calls from customers regarding computer software issues such as pop-up calls, error code messages, antivirus issues, as well as issues related to Mac laptops, iPads, iPhones (like Activation lock, iPhone disable, iTunes, etc.). Your main task will be to troubleshoot these issues and charge an amount to resolve them. Qualifications: - Fluent in English - Minimum 1 year of experience working in a tech profile in an international BPO - High school pass or any Graduate - Good communication skills and strong convincing power - Ability to effectively close calls - Basic computer knowledge - Willingness to work in any shift for 6 days a week - ...
Posted 2 months ago
1.0 - 5.0 years
0 Lacs
kolkata, west bengal
On-site
As a customer service representative at Adeeba BPO, your role will involve handling inbound calls from customers facing computer-related issues such as software errors, pop-up notifications, error code messages, antivirus problems, as well as issues with Mac laptops, iPads, and iPhones including Activation Lock, iPhone disable, iTunes problems, etc. Your responsibility will be to troubleshoot these issues effectively and charge customers accordingly to resolve the issues. Key Responsibilities: - Respond to customer calls regarding computer-related issues promptly and professionally - Troubleshoot and diagnose software errors, pop-up notifications, error code messages, antivirus issues, and p...
Posted 3 months ago
0.0 - 4.0 years
0 Lacs
telangana
On-site
As a Service Engineer at iPlanet Care, you will be part of Consolidated, a diversified Consumer Electronics, IT Infra, and Value Added Services company operating across South India. As a valued Apple Partner, we are known for our significant presence in the region, offering premium services under the iPlanet Apple Premium Reseller store format and Planet Care, our Premium Service Provider division. In addition to being an Authorized Partner for Apple products in the Enterprise and Education sectors, we also have partnerships with other top brands such as Sony, LG, Mia by Tanishq, Linen Club, and Cultfit in the Wellness Business Vertical. We envision you as a highly skilled and experienced te...
Posted 4 months ago
1.0 - 5.0 years
0 Lacs
kolkata, west bengal
On-site
Adeeba BPO is a prominent provider of international business and technology services, driven by a commitment to client satisfaction and innovation. Our services encompass inbound technical support as well as web designing and development, available 24/7 to clients in the UK, US, Australia, and various European nations. While based in Kolkata, we also maintain subsidiaries in Thailand, the US, and the UK. As a tech support professional at Adeeba BPO, you will be tasked with addressing customer concerns related to software issues such as pop-up calls, error code messages, antivirus problems, and issues with Mac laptops, iPads, and iPhones including Activation lock, iPhone disable, iTunes, etc....
Posted 4 months ago
1.0 - 5.0 years
0 Lacs
kolkata, west bengal
On-site
As a customer service representative at Adeeba BPO, your primary responsibility will be to handle incoming calls from customers who are facing computer-related issues such as software problems, pop-up calls, error code messages, antivirus issues, and issues with Mac laptops, iPads, and iPhones (like Activation lock, iPhone disable, iTunes, etc.). Your role will involve troubleshooting these issues effectively and providing solutions to customers, along with charging an appropriate amount for the services rendered. To excel in this role, you should possess the following qualifications: - Excellent fluency in English. - Minimum of 1 year of experience working in a technical profile within an i...
Posted 5 months ago
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