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Brik Oven
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Service Engineer

Service Engineer

Brik Oven

2 - 3 years

4 - 5 Lacs

mumbai navi mumbai

Posted:12 hours ago| Platform:

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Skills Required

supervisor manager quality assurance report writing warehouse incharge e-commerce technical staff customer service research machinery monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Industrybuying.com is Indias leading B2B e-commerce platform trusted by over 3 million satisfied SME customers and thousands of industrial vendors. We are owned by W.W. Grainger, Americas largest industrial e-commerce company and a part of the Fortune 500.

We are expanding our team and looking for a talented, passionate, and committed Service Engineer who will collaborate with other technical staff and Warehouse to create effective and reliable software updates and hotfixes to support our user base. You will directly report to the Warehouse In-charge and Manager.

Service Engineer Responsibilities:

Using various strategies and tools to provide effective solutions to customers concerns.
Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
Promptly following up on service requests and providing customer feedback.
Monitoring equipment and machinery performance and developing preventative maintenance measures.
Conducting quality assurance and safety checks on all equipment.
Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
Providing recommendations about new features and product improvements.
Monitoring inventory and reordering materials when needed.
Conducting research and attending workshops to remain abreast of industry developments.
Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Service Engineer Requirements:

An associates degree in engineering or similar.
A bachelors degree in engineering is preferred.
A relevant certificate or license is advantageous.
A valid drivers license and willingness to travel.
Excellent active listening and customer service skills.
The ability to deal with multiple requests without being overwhelmed.
The ability to remain professional under pressure.
Superb work ethic and a growth mindset.

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Service Engineer