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Service Desk - Tietoevry Create

Service Desk - Tietoevry Create

Tietoevry

0 - 4 years

0 Lacs

punjab

Posted:1 week ago| Platform: Shine logo

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Skills Required

it support troubleshooting user support escalation knowledge base customer service team collaboration computer hardware software verbal communication written communication adaptability ticket management networking concepts problemsolving team player

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Service Desk L1 Engineer at our company, you will play a crucial role in providing technical support to customers and ensuring efficient resolution of IT issues. This entry-level position is perfect for recent graduates who are passionate about kickstarting their careers in IT support. Your responsibilities will include serving as the first point of contact for customers, troubleshooting technical issues, managing tickets, assisting users with basic support, escalating complex issues, contributing to knowledge base articles, delivering exceptional customer service, and collaborating with the IT team for continuous improvement. Key Responsibilities: - Serve as the initial point of contact for customers seeking technical assistance via phone, email, or Self Ticket. - Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity. - Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation. - Assist users with password resets, account unlocks, and basic application support. - Escalate complex issues to higher-level support teams (L2/L3) as needed, ensuring timely follow-up and resolution. - Contribute to the creation and maintenance of internal knowledge base articles and user guides. - Provide exceptional customer service, maintaining a positive and professional demeanor at all times. - Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes. Qualifications: - Education: Bachelor's degree in Information Technology, Computer Science, or a related field (B.Sc, BCA, B.Tech). - Technical Skills: Basic understanding of computer hardware, software, and networking concepts. - Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. - Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail. - Customer Service: A customer-centric mindset with a passion for helping others. - Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Team Player: A collaborative team player with a willingness to learn and grow. What We Offer: - Competitive salary and benefits package. - Opportunities for professional development and career advancement. - A supportive and inclusive work environment. - Hands-on training and mentorship from experienced IT professionals. (Note: Omitted the "Additional Information" section as it did not contain specific job-related details.),

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Service Desk - Tietoevry Create