Service Desk Technician

Job Description

At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level. We are looking for a Service Desk Technician to join our team for a multinational leader in the technology sector. 📌 Key Responsibilities: • Manage support requests, incidents, and event-generated tickets. • Analyze and resolve incidents according to standard operational procedures. • Escalate complex incidents and propose preventive actions. • Monitor ICT infrastructure using various monitoring tools. • Inform users about outages, known errors, and status of ongoing issues. • Update documentation, workflows, and technical knowledge base. • Assist in technical documentation and user manuals. • Coordinate changes and update the CMDB. • Participate in 24x7 shift rotations including nights, weekends, and holidays. • Perform other duties as required. 💡 Skills: Essential: • At least 2 years of experience in a Service Desk environment supporting end users. • Experience with ticketing systems and incident/request management. • Familiarity with one or more monitoring tools. • User administration, security groups, distribution lists, mailboxes. • Software license management and virtual machine operations (snapshots, builds). • Basic networking concepts (DHCP, DNS). • Experience with backup/restore tools and certificate lifecycle management. • Familiarity with MFA tools such as Symantec VIP. • Scripting and command line knowledge. • ITIL v4 Foundation certification. • Fluent English (verbal and written). 👉 Job Conditions & Benefits: 📜 Permanent contract. 📍 Work Mode: full remote 💰 Competitive salary. 🎓 Professional Development Join our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities. 🚀 Are you ready for your NEXT LEVEL? In Lognext we are committed to equality between women and men and as proof of this we have a registered and published Lognext Equality Plan. We also believe that multiculturalism is a source of values, experiences and knowledge that add value to our projects, which is why we believe in diversity, and we are committed to it. We work every day to create environments where people are treated with respect and dignity no matter where they come from, we do not discriminate based on race, religion or beliefs, ethnicity, disability, age, nationality, marital status, sexual orientation, or gender. #Employment #Technology #Innovation #ProfessionalDevelopment #Equality #Diversity" Show more Show less