Service Desk Technician

Manageserve Technologies

1 - 3 years

1 - 4 Lacs

hyderabad

Posted:10 hours ago| Platform:

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Skills Required

it services sap linux support services customer service oracle microsoft jira information technology android

Work Mode

Work from Office

Job Type

Full Time

Job Description

Prompt triage, troubleshooting, and resolution of user requests and alerts from Pythian s IT infrastructure systems (Jira, Slack, Gmail).
Assessing the case, collecting all the required data for either resolution troubleshooting, or escalation. and following up on tickets until their resolution.
Documenting ticket activities, troubleshooting steps, and resolution.
Building and maintaining trustful relationships between the user community and IT.
Recognizing typical issues or requests and reducing their frequency by educating employees and creating Confluence articles.
Identifying and recommending ways to make the usage of IT services simpler.
Discovering inconsistencies in complying with corporate standards of security, hardware, and software platforms and working with staff to resolve them.
Continuous learning of IT processes and tools.
Configuring desktops, laptops (Windows, Apple and Chrome), Apple and Android mobile devices, software and services
Participation in the on-call rotation after hours within the team and logging all the troubleshooting activities are a mandatory part of this position. This could include pages during weekends (while on call) and with the expectation that you can begin working on them instantaneously.

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