About the Company We are seeking on behalf of our esteemed client, a proactive and detail-oriented Junior Service Desk Technician to join our IT support team. This entry-level position is ideal for individuals passionate about technology and customer service. You will be the first point of contact for our customers, providing exceptional phone and email support for IT-related issues and services. Your role will be crucial in ensuring excellent service standards and maintaining high customer satisfaction. About the Role We are seeking a proactive and detail-oriented Junior Service Desk Technician to join our IT support team. This entry-level position is ideal for individuals passionate about technology and customer service. You will be the first point of contact for our customers, providing exceptional phone and email support for IT-related issues and services. Your role will be crucial in ensuring excellent service standards and maintaining high customer satisfaction. Responsibilities Monitor support queues to ensure prompt responses and adherence to service level agreements (SLAs) for Level 1 issues, including: Password resets (Active Directory, third-party software, telephone voicemail PINs) User account creation for new hires and termination for departing employees Workstation setup and system imaging for new users Perform first and second-level support, troubleshooting, and tuning for desktop and laptop issues reported to the service desk. Implement security best practices and collaborate with security specialists to minimize vulnerabilities. Ensure compliance with all contractual SLAs, policies, and procedures. Exercise discretion and independent judgment when handling client requests, incidents, and feedback. Build credibility and trust with clients by providing effective solutions and maintaining strong relationships. Analyze and recommend alternative solutions to meet customer needs. Identify opportunities to improve communication and operational efficiency to enhance customer satisfaction. Participate in team processes and cross-functional teams. Create and maintain documentation to build knowledge and provide training when necessary. Provide after-hours on-call support as required. Complete other duties as assigned. Qualifications Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and processes. Flexibility to work after hours when necessary. Required Skills Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies and processes. Flexibility to work after hours when necessary. Preferred Skills Experience with IT support or customer service. Familiarity with Active Directory and other IT management tools. Pay range and compensation package Details regarding pay range or salary or compensation will be provided during the interview process. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.
As a Junior Service Desk Technician at our esteemed client's organization, you will play a crucial role in providing exceptional IT support to customers. Your responsibilities will include: - Monitoring support queues to ensure prompt responses and adherence to service level agreements (SLAs) for Level 1 issues, such as password resets, user account creation, and workstation setup. - Performing first and second-level support, troubleshooting, and tuning for desktop and laptop issues. - Implementing security best practices and collaborating with security specialists to minimize vulnerabilities. - Ensuring compliance with contractual SLAs, policies, and procedures. - Exercising discretion and independent judgment when handling client requests and incidents. - Building credibility and trust with clients by providing effective solutions and maintaining strong relationships. - Analyzing and recommending alternative solutions to meet customer needs. - Identifying opportunities to improve communication and operational efficiency to enhance customer satisfaction. - Participating in team processes and cross-functional teams. - Creating and maintaining documentation for knowledge sharing and training purposes. - Providing after-hours on-call support as required. - Completing other duties as assigned. Qualifications required for this role include: - Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. - Strong problem-solving skills and attention to detail. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Willingness to learn and adapt to new technologies and processes. - Flexibility to work after hours when necessary. Preferred skills for the position include experience with IT support or customer service, as well as familiarity with Active Directory and other IT management tools.,
We are seeking an experienced Network Engineer with strong hands-on expertise in Juniper SRX, Mist WLAN , and experience with Cisco or Aruba WLAN solutions . The ideal candidate will hold an active Juniper certification (JNCIA, JNCIS, JNCIP, or higher) and have proven experience in routing, switching, and network security. You will be responsible for designing, configuring, implementing, and troubleshooting enterprise network infrastructure, ensuring high availability, scalability, and security across all environments. Key Responsibilities: Deploy, configure, and support Juniper SRX firewalls and Mist WLAN solutions. Manage and troubleshoot WLAN infrastructure (Cisco or Aruba). Perform routing and switching configuration, optimisation, and maintenance. Collaborate with cross-functional teams to support and improve network performance. Implement security policies and maintain compliance with network standards. Provide L2/L3 escalation support for complex network incidents. Document network configurations, topologies, and operational procedures. Stay updated on industry best practices and new networking technologies. Required Skills & Experience: Minimum 7 years of professional experience in network engineering or network operations. Strong knowledge of Juniper Networks technologies (SRX, EX, Mist). Hands-on experience with Cisco or Aruba WLAN infrastructure. Solid understanding of routing and switching protocols (BGP, OSPF, VLANs, STP, etc.). Experience in network security configuration and troubleshooting. Proven ability to manage and support enterprise network environments. Certifications (Required / Preferred): Active Juniper JNCIS-SEC certification (or higher – JNCIP / JNCIE preferred). JNCIA, JNCIP, or equivalent certifications in Cisco (CCNA/CCNP) or Aruba (ACMA/ACMP) .
As a Junior Service Desk Technician at the esteemed organization, you will play a crucial role in providing exceptional IT support to customers. - Monitoring support queues to ensure prompt responses and adherence to service level agreements (SLAs) for Level 1 issues, such as password resets, user account creation, and workstation setup. - Performing first and second-level support, troubleshooting, and tuning for desktop and laptop issues. - Implementing security best practices and collaborating with security specialists to minimize vulnerabilities. - Ensuring compliance with contractual SLAs, policies, and procedures. - Exercising discretion and independent judgment when handling client requests and incidents. - Building credibility and trust with clients by providing effective solutions and maintaining strong relationships. - Analyzing and recommending alternative solutions to meet customer needs. - Identifying opportunities to improve communication and operational efficiency to enhance customer satisfaction. - Participating in team processes and cross-functional teams. - Creating and maintaining documentation for knowledge sharing and training purposes. - Providing after-hours on-call support as required. - Completing other duties as assigned. Qualifications required for this role: - Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. - Strong problem-solving skills and attention to detail. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Willingness to learn and adapt to new technologies and processes. - Flexibility to work after hours when necessary. The company is committed to diversity and inclusivity in its hiring practices, encouraging applications from all qualified individuals. As a Junior Service Desk Technician at the esteemed organization, you will play a crucial role in providing exceptional IT support to customers. - Monitoring support queues to ensure prompt responses and adherence to service level agreements (SLAs) for Level 1 issues, such as password resets, user account creation, and workstation setup. - Performing first and second-level support, troubleshooting, and tuning for desktop and laptop issues. - Implementing security best practices and collaborating with security specialists to minimize vulnerabilities. - Ensuring compliance with contractual SLAs, policies, and procedures. - Exercising discretion and independent judgment when handling client requests and incidents. - Building credibility and trust with clients by providing effective solutions and maintaining strong relationships. - Analyzing and recommending alternative solutions to meet customer needs. - Identifying opportunities to improve communication and operational efficiency to enhance customer satisfaction. - Participating in team processes and cross-functional teams. - Creating and maintaining documentation for knowledge sharing and training purposes. - Providing after-hours on-call support as required. - Completing other duties as assigned. Qualifications required for this role: - Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. - Strong problem-solving skills and attention to detail. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Willingness to learn and adapt to new technologies and processes. - Flexibility to work after hours when necessary. The company is committed to diversity and inclusivity in its hiring practices, encouraging applications from all qualified individuals.