Service desk Representative

0 - 5 years

2 - 5 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We are hiring Technical Support Executives for L1 and L2 roles. The position involves handling customer queries, troubleshooting technical issues, and ensuring high customer satisfaction.

Key Responsibilities:

  • Handle inbound calls and log tickets.
  • Troubleshoot issues using remote tools.
  • Escalate unresolved problems.
  • Maintain documentation and update systems.
  • Ensure timely and professional customer support.

Requirements:

  • Graduate or equivalent.
  • 0 to 5 years of experience in tech support/service desk.
  • Good communication in English and local language.
  • Basic IT knowledge and problem-solving skills.

If you are interested kindly reach out to me on Ershad.Shaikh@dieboldnixdorf.com

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Diebold
Diebold

Financial Services / Retail Technology

Indianapolis

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