Service Desk Engineer in Manesar

Isourse

0 years

0 Lacs

manesar haryana india

Posted:1 month ago| Platform:

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Skills Required

service support resolve software networks chat tracking escalation documentation collaboration logistics technology usability engineering recruiting integration model design manufacturing finance accounting marketing

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

First point of contact: Act as the initial technical support contact for users and customers, providing a crucial link between them and the IT department.
Problem diagnosis & resolution: Identify, diagnose, and resolve technical issues related to computer hardware, software, networks, and operating systems.
User support: Provide clear, step-by-step guidance to users over the phone, chat, or email to help them resolve technical difficulties.
Issue tracking & escalation: Log all user queries and issues, track their status, and escalate unresolved problems to the appropriate higher-level IT support teams.
Process documentation: Create and maintain documentation, including standard operating procedures (SOPs), to build an internal knowledge base for resolving common issues.
Customer service excellence: Ensure a high level of customer satisfaction by responding patiently to inquiries and providing exceptional support.
Collaboration: Work closely with other members of the IT department to coordinate efforts and find optimal solutions for users.

About Company: Isourse is a tech startup providing comprehensive solutions to customers across their tech and infrastructure needs, primarily in the supply chain, logistics, and e-fulfillment industries. We prioritize understanding customer requirements to deliver tailored solutions and strive for the highest service standards. We achieve this by offering our clients dedicated attention whenever necessary. Our advanced technology enhances performance, safety, and usability across all markets we serve. As an engineering and technology company, we are committed to recruiting top talent in these fields. Our vertical integration business model, which retains all design and manufacturing processes in-house, drives us to seek high achievers from diverse backgrounds, including operations, finance, accounting, information technology, sales, marketing, and communications.

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