Service desk analyst,Multimedia Technical Analyst

4 - 6 years

4 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Work as a service desk analyst to process multimedia requests such as Audio and Video Conferences/events.
  • Resolve Audio Conference (AC), Video Conference (VC) and Zoom booking issues.
  • Communicate effectively with a diverse group of clients.
  • Set up, monitor and manage audio & video conferences remotely and onsite.
  • Process email and ticket requests efficiently and in a timely manner.
  • Act as an audio conference operator for high profile Operator Assisted calls.
  • Act as an event coordinator for high profile Zoom Corporate/Roadshow events.
  • Coordinate preventative maintenance and troubleshooting for AV infrastructure

Preferred candidate profile

  • The use of software-based web application programs such as Zoom, WebEx, Teams, and Service Now.
  • Experience operating and troubleshooting on a variety of multimedia /audio-visual hardware and software for at least 2 years.

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