Service desk analyst,Multimedia Technical Analyst Experis

4.0 - 6.0 years

4 - 5 Lacs

Hyderabad, Bengaluru

Work from Office

Role & responsibilities Work as a service desk analyst to process multimedia requests such as Audio and Video Conferences/events. Resolve Audio Conference (AC), Video Conference (VC) and Zoom booking issues. Communicate effectively with a diverse group of clients. Set up, monitor and manage audio & video conferences remotely and onsite. Process email and ticket requests efficiently and in a timely manner. Act as an audio conference operator for high profile Operator Assisted calls. Act as an event coordinator for high profile Zoom Corporate/Roadshow events. Coordinate preventative maintenance and troubleshooting for AV infrastructure Preferred candidate profile The use of software-based web application programs such as Zoom, WebEx, Teams, and Service Now. Experience operating and troubleshooting on a variety of multimedia /audio-visual hardware and software for at least 2 years.

Posted 1 week ago

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