Service Desk Analyst

Overview:

We don't simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.

In this role you will:

• Provide end user support for desktop hardware, peripherals, and software issues.
• Troubleshoot and resolve advanced desktop-related issues, including connectivity, software installation, and performance problems.
• Troubleshoot and resolve conference room and training room issues, including pushing software updates, connectivity issues, microphones, etc.
• Install, configure, and maintain desktop operating systems (Windows, macOS) and applications.
• Utilize Microsoft Intune for mobile device management (MDM) to deploy, manage, and secure devices in the organization.
• Assist in the deployment of new laptops, including setup and configuration of hardware and software.
• Collaborate with other IT teams to implement and support IT initiatives and projects.
• Document issues and solutions in the ticketing system, ensuring thorough record-keeping for future reference.
• Submit and follow through on change requests as required per ITSM guidelines.
• Provide training and support to end-users on software applications and best practices.
• Ensure compliance with security policies and procedures related to desktop systems and device management.
• Stay updated on emerging technologies and industry trends to recommend improvements.
• Become a member of the on-call rotation for after-hours support to Chatham employees.

Your impact:

• Provide technical guidance to team members
• Interact with end users to troubleshoot and resolve their technical incidents and service requests as they are escalated to the Desktop Services queue.
• Collaborate with team members as well as individuals from other IT teams (e.g., IT Operations, Infrastructure Services, Information Security).
• Escalate issues to vendors and other teams as appropriate.
• Complete tasks and projects as assigned by Team Lead, Project Owners, and Delivery Management.

Contributors to your success:

• Must enjoy working with people.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience in desktop support or similar role.
• Proficiency in desktop operating systems (Windows, macOS) and O365 Suite of applications
• Experience supporting end user devices.
• Experience troubleshooting technical issues effectively.
• Familiarity with support tools and IT ticketing systems.
• Excellent communication and interpersonal skills, with a customer-focused attitude.
• Ability to work with minimum supervision.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, JAMF Certified Technician) are a plus.

About Chatham Financial:

Chatham Financial is the largest independent financial risk management advisory and technology firm. A leader in debt and derivative solutions, Chatham provides clients with access to in-depth knowledge, innovative tools, and an incomparable team of close to 700 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,000 companies across a wide range of industries — handling over $750 billion in transaction volume annually and helping businesses maximize their value in the capital markets, every day. To learn more, visit www.chathamfinancial.com.

Chatham Financial is an equal opportunity employer.

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