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Posted:5 days ago| Platform: 
On-site
Full Time
Role: Provide technical support to global SaaS clients, ensuring client satisfaction through prompt issue resolution. Responsibilities: Troubleshoot application/system issues via SQL queries and analysis. Manage incident tickets and communicate status updates. Conduct screenshare sessions for issue resolution. Escalate critical issues and manage SLAs. Maintain a Knowledge Base. Participate in daily operations meetings. Technical Skills: Advanced Excel (VLOOKUP, etc.). Basic SQL. Call Center/WFM reporting experience. Ticketing system familiarity (FreshDesk, etc.). Required Qualifications: Advanced English proficiency. 3 to 6 years SaaS technical support experience. Managerial experience, including recruitment and training. Bachelor's Degree. Desired Qualifications: ITIL certification. Ability to meet deadlines. Strong communication and leadership skills. Show more Show less
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