Role: Provide technical support to global SaaS clients, ensuring client satisfaction through prompt issue resolution. Responsibilities: Troubleshoot application/system issues via SQL queries and analysis. Manage incident tickets and communicate status updates. Conduct screenshare sessions for issue resolution. Escalate critical issues and manage SLAs. Maintain a Knowledge Base. Participate in daily operations meetings. Technical Skills: Advanced Excel (VLOOKUP, etc.). Basic SQL. Call Center/WFM reporting experience. Ticketing system familiarity (FreshDesk, etc.). Required Qualifications: Advanced English proficiency. 3 to 6 years SaaS technical support experience. Managerial experience, including recruitment and training. Bachelor's Degree. Desired Qualifications: ITIL certification. Ability to meet deadlines. Strong communication and leadership skills. Show more Show less

About the Role We are seeking a dynamic and detail-oriented Business Analyst to join our team at AmplifAI. This role offers an exciting opportunity to gain hands-on experience in Account Management, Business & Data Analytics, and Project Management, while working closely with our Customer Success and Development teams on end-to-end client implementation projects. Key Responsibilities Analyze client needs and problem statements to define business goals and prepare Business Requirement Documents (BRDs). Design and execute implementation project plans for deploying AmplifAI’s software platform, ensuring successful client adoption. Collect, clean, validate, and analyze large datasets to map client processes to system capabilities. Leverage advanced Excel functions (e.g., pivot tables, VLOOKUP, nested formulas) and SQL queries for deep data analysis and testing. Perform ongoing data validation and data mining to ensure data integrity throughout project lifecycles. Conduct product testing and quality assurance (QA) to validate client requirements and outcomes. Collaborate with stakeholders across departments to maintain alignment, communicate progress, and ensure timely delivery. Document meeting outcomes, track action items, and manage project timelines, risks, and deliverables. Serve as a bridge between business and technical teams, facilitating clear and consistent communication. Assist in creating and maintaining technical documentation and specification sheets. Support the rollout of system changes, including test run planning, execution, and post-implementation reviews. Continuously seek process improvements to enhance efficiency and reduce implementation risk. Adapt to evolving responsibilities and learn on the job—flexibility and a growth mindset are essential. What We're Looking For Soft Skills & Interests: Strong written and verbal communication skills for stakeholder interaction. Ability to manage time effectively, prioritize tasks, and work independently. Proactive mindset with a passion for problem-solving and innovation. Interest in emerging technologies and a willingness to learn. Technical Skills: Advanced proficiency in MS Excel, including data modeling and analysis. Familiarity with MS SQL and query writing for data extraction and validation. Understanding of Agile and Waterfall project methodologies. Knowledge of UML diagrams, process mapping, and technical documentation. Skills in project planning, change management, and business intelligence tools. Experience with data validation, strategic analysis, and root cause analysis. This role is ideal for individuals eager to build a strong foundation in both business analysis and implementation delivery, while contributing to impactful, data-driven solutions in a collaborative environment. Show more Show less

A Technical Lead who will be responsible for the development, managing team(s), and monitoring of the tasks/sprint. They will also work with BA Persons to gather the new requirements and change requests. They will help solve application issues and help developers when they are stuck. Responsibilities Design and develop applications based on the architecture provided by the solution architects. Help team members and co-developers to achieve their tasks. Maintain/monitor the new work items and support issues and assign them to the respective developers. Communicate with BA persons and Solution architects for the new requirements and change requests. Resolve any support tickets with the help of your team within service timelines. Manage sprint to achieve the targets. Requirements Technical Skills: Microsoft, DOTNET MVC, NET Core 3.1 or greater, C#, Web API, Async Programming, Threading, and tasks, Test Driven Development. Strong expert in SQL (Table Design, Programming, Optimization), Azure Functions, Azure Storage, MongoDB, and NoSQL. Any Bachelor's degree relevant to Computer Science. An MBA or equivalent is a plus. Minimum of 3-6 years of IT experience and managing a team(s). Strong verbal and written communication skills with the ability to adapt to many different personalities and conflict resolution skills required. Must have excellent organizational and time management skills with strong attention to detail. Confidentiality with privacy-sensitive customer and employee documents. Strong work ethic - demonstrate good attitude and judgment, discretion, and maintain a high level of confidentiality. Previous experience of customer interactions. This job was posted by Vijay Chavan from AmplifAI.

Job Title: Lead Service Desk Analys Position Objectives/Scope Are you a passionate, solutions-driven service professional who prioritizes client satisfaction in everything you do? If so, AmplifAI Solutions may have the ideal opportunity for you! In this role, you will provide dedicated support to our global client base, ensuring prompt, effective, and personable issue resolution. Your responsibilities will include conducting in-depth research and analysis of discrepancies while collaborating with internal teams to drive solutions. Responsibilities Duties of this position include but are not limited to: Provide first-line technical support to clients and internal teams by troubleshooting and resolving application and system-related issues ensuring the client derives maximum value from AmplifAI Solutions to support long-term client retention. Analyze and resolve SQL database-related queries using basic SQL queries for troubleshooting data discrepancies. Generate incident tickets and maintain updates on open cases. Monitor and communicate the status, issues, timelines, and root causes of reported concerns to the client. Conduct screenshare sessions with users to gather details and reproduce reported issues. Promptly assess and escalate critical support issues to the relevant internal teams. Assist customers with basic software inquiries and routine requests. Document and maintain an up-to-date Knowledge Base with troubleshooting steps, FAQs, and known issues. Monitor and manage SLAs, ensuring timely resolution of support requests. Identify major client issues and follow proper escalation procedures. Participate in Daily Operations meeting. Technical Skills Proficiency in Excel, including data joining techniques (VLOOKUP, XLOOKUP, INDEX-MATCH), pivot tables, and advanced formulas. Fundamental knowledge of SQL for querying databases. Experience in Call Center or Workforce Management reporting. Familiarity with incident management or ticketing systems such as FreshDesk, ServiceNow, Zendesk, JIRA, HubSpot, or similar platforms. Required Qualifications Must possess advanced English proficiency. Prior experience in managing customer support within a SaaS company 2+ years of experience in a team leadership role, including personnel management. 8+ years of hands-on technical support for customer applications, with a track record of high performance and recognition. Ability to work in and lead a team within an office environment. Capability to establish processes and tracking mechanisms to monitor assignments and team productivity. Managerial experience overseeing both exempt and non-exempt employees. Experience in recruitment, training, employee development, performance evaluations, disciplinary actions, and terminations Preferably Engineering Graduates Desired Qualifications ITIL certification or knowledge of ITSM frameworks. Ability to meet deadlines in a fast-paced, client-impacting environment. Highly organized with strong prioritization skills and the ability to work under pressure on multiple initiatives simultaneously. Excellent interpersonal and situational leadership skills to coach and develop team members. Strong communication skills, with the ability to tailor messages to different audiences effectively. Work Hours : Wok Time zone 8 AM to 5 PM (CST) which is 7.30 PM to 4.30 AM IST Work Location: Kondapur Hyderabad

Power BI & Fabric Architect Are you passionate about building scalable BI solutions and leading innovation with Microsoft Fabric? AmplifAI is looking for a Power BI Architect to lead our analytics strategy, mentor a growing team, and drive enterprise-wide reporting transformation . 🔹 Location : Hyderabad 🔹 Work Hours : 9 AM – 6 PM EST (US Time) 🔧 What You’ll Do: Lead the architecture and migration from Power BI Pro/Premium to Microsoft Fabric Define scalable data models , pipelines, and reporting structures using OneLake, Direct Lake, Dataflows Gen2 Manage and mentor a team of Power BI Analysts Build engaging dashboards for platform insights, contact center KPIs, auto QA, and sentiment analysis Integrate structured and semi-structured data for unified analysis Drive governance and CI/CD using GitHub-based workflows Evangelize best practices across semantic modeling, performance tuning , and data governance ✅ What You Bring: 8+ years in Power BI and enterprise analytics 5+ years of SQL expertise 3+ years in a leadership role Proven experience with Microsoft Fabric Hands-on with GitHub workflows and version control Strong communication, critical thinking, and problem-solving skills 💼 Why AmplifAI? Work on cutting-edge enterprise AI & BI solutions Be part of a diverse, inclusive, and globally distributed team Shape the future of analytics in CX and performance management Apply now to lead data-driven transformation at AmplifAI!

Are you passionate about building scalable BI solutions and leading innovation with Microsoft Fabric AmplifAI is looking for a Power BI Architect to lead our analytics strategy, mentor a growing team, and drive enterprise-wide reporting transformation. The position is based in Hyderabad with work hours from 9 AM to 6 PM EST (US Time). As a Power BI Architect at AmplifAI, you will lead the architecture and migration from Power BI Pro/Premium to Microsoft Fabric. You will be responsible for defining scalable data models, pipelines, and reporting structures using OneLake, Direct Lake, Dataflows Gen2. Additionally, you will manage and mentor a team of Power BI Analysts and build engaging dashboards for platform insights, contact center KPIs, auto QA, and sentiment analysis. Integration of structured and semi-structured data for unified analysis, driving governance and CI/CD using GitHub-based workflows, and evangelizing best practices across semantic modeling, performance tuning, and data governance are key responsibilities. The ideal candidate should have 8+ years of experience in Power BI and enterprise analytics, 5+ years of SQL expertise, and at least 3 years in a leadership role. Proven experience with Microsoft Fabric, hands-on experience with GitHub workflows and version control, as well as strong communication, critical thinking, and problem-solving skills are essential. At AmplifAI, you will have the opportunity to work on cutting-edge enterprise AI & BI solutions, be part of a diverse, inclusive, and globally distributed team, and contribute to shaping the future of analytics in CX and performance management. If you are ready to lead data-driven transformation at AmplifAI, apply now!,

Are you passionate about building scalable BI solutions and leading innovation with Microsoft Fabric AmplifAI is looking for a Power BI Architect to lead our analytics strategy, mentor a growing team, and drive enterprise-wide reporting transformation. As a Power BI Architect at AmplifAI, you will play a crucial role in defining scalable data models, pipelines, and reporting structures using OneLake, Direct Lake, Dataflows Gen2. You will lead the architecture and migration from Power BI Pro/Premium to Microsoft Fabric, integrating structured and semi-structured data for unified analysis. Additionally, you will manage and mentor a team of Power BI Analysts, evangelize best practices across semantic modeling, performance tuning, and data governance, and drive governance and CI/CD using GitHub-based workflows. The ideal candidate for this role will have 8+ years of experience in Power BI and enterprise analytics, 5+ years of SQL expertise, and 3+ years in a leadership role. Proven experience with Microsoft Fabric, hands-on experience with GitHub workflows and version control, as well as strong communication, critical thinking, and problem-solving skills are essential for success in this position. At AmplifAI, you will have the opportunity to work on cutting-edge enterprise AI & BI solutions, be part of a diverse, inclusive, and globally distributed team, and shape the future of analytics in CX and performance management. If you are ready to lead data-driven transformation and make a significant impact, apply now to join AmplifAI as a Power BI Architect!,